Qatar Airways has largely weathered the disruptions caused by the war in Iran, with passenger loads exceeding “80%” and recovery tracking closer to a V-shape than the U-shape it had initially braced for, according to the airline’s top executive.
Hamad Ali al-Khater, in an exclusive interview with CNN’s Richard Quest at the International Air Transport Association (IATA) Annual General Meeting in Rio de Janeiro, said the crisis that struck on February 28, when Iranian strikes prompted Qatar to shut its airspace, was “the most significant” the airline had faced in its modern history.
Four Qatar Airways flights were cancelled until early March, and capacity has been building back since, though it has not yet returned to pre-war levels, Quest noted. But al-Khater pointed out that demand had defied expectations: “We’ve seen demand bounce back at a pretty surprising level.”
He said, “What we expected was a U-shaped recovery. It’s coming closer to a V-shape right now. Loads, just five days ago, crossed north of 80%. Australia to Europe, the kangaroo route is bouncing back. India, US flows are bouncing back, China, Africa. We’re seeing some pretty robust and resilient demand outside.”
On fuel, al-Khater said the airline had mapped out its outstations and was satisfied there was enough headroom to manage supply risks, even as the Strait of Hormuz remains closed.
“Let me put things into perspective. The skies are open for Qatar Airways, but the strait remains closed for now. So...we’re provisioning, we fly to about...166 destinations. We’ve mapped out all our outstations in airports where we believe there’s high risk.
“We believe there is sufficient headway from proper critical fuel supply shortages. Having said that, we’re looking after the health of the business, so we provision accordingly. And resilience and emergency and planning was just a core paramount factor in how we operate in the months to come,” he explained.
Al-Khater acknowledged fuel prices remain a risk and that the airline would need to adjust ticket pricing accordingly, but said load factors justified confidence. “Yes, fuel price is a risk. Yes, we have to pivot and steer accordingly from a price perspective to see what’s appropriate for our passengers, but the loads speak for themselves,” al-Khater emphasised.
According to al-Khater, his priority was preserving jobs through the current uncertainty. “The health of the business remains paramount and preservation of jobs and that’s what I’m focusing on. If I bring that back to what’s important to us, it’s our people. What that means is culture, empowerment, and upskilling, but it’s also a focus on growth, which is still set to continue,” he said.
Al-Khater said Qatar Airways has around “210” widebody orders from its Boeing deal and expects A321 long-range aircraft to arrive in October, which he said would give the airline narrowbody aircraft with widebody-range potential. Starlink connectivity is already across most of the fleet, and Q Suite Next Gen is due soon, he also said.
“These factors are going to make sure that we’re in a much healthier position once we’re out of this crisis,” he emphasised.
Al-Khater added: “I’m very privileged to be leading this organisation. It comes with a profound sense of responsibility. And there are plenty of young leaders worldwide who are capable of demonstrating their resilience, and I’m here to do that.”
