The Ministry of Interior (MoI) has outlined how Qatar’s visa services are becoming faster and paperless, urging residents and companies to use the Metrash app correctly to avoid unnecessary delays. At a webinar Thursday, MoI, in co-operation with the General Directorate of Passports, highlighted the expanding range of visa services available through the Metrash app as part of Qatar’s move towards a fully digital, paperless government. The webinar, organised by MoI’s Public Relations Department, was aimed at individuals, companies, and government relations officers to streamline visa procedures and address common public concerns. Officials stressed that the General Directorate of Passports is a service-oriented department that caters to all segments of society, whether individuals or businesses, and continuously works to streamline procedures in line with Qatar National Vision 2030. During the presentation, speakers explained that Metrash allows users to complete most visa-related transactions electronically, without the need to visit government offices. Services include tracking submitted applications, checking request status, paying visa fees and fines, renewing and extending visas, issuing return visas, cancelling visas, modifying visa data, and replacing or changing visa applicants. Entry visa services for both individuals and companies are also fully accessible through the app, offering a comprehensive digital alternative to traditional paper-based processes. Using the example of a family visit visa, officials demonstrated how services previously handled manually can now be completed online, provided applicants meet the eligibility requirements. These include selecting permitted family relationships, submitting documented proof, ensuring the applicant’s salary is not less than QR5,000, and attaching all required documents clearly. Visitors must also hold compulsory health insurance covering their stay in Qatar. Officials noted that when applications are complete and accurate, approvals are typically processed within three working days. However, many delays occur due to repeated mistakes by applicants, including submitting unclear documents, attaching the wrong passport, or entering incorrect personal information. One recurring issue highlighted was the submission of multiple applications while an existing request is still under review. Officials emphasised that applicants should not submit a new request in such cases; instead, they should return to the same application and upload the corrected or missing documents when prompted. “Many applications remain under review simply because the applicant did not complete the required steps after receiving a notification,” the presenter explained, urging users to carefully follow instructions sent through the app. The webinar also addressed concerns from company representatives and public relations officers who continue to rely on manual submissions. Officials strongly encouraged them to fully utilise the electronic services offered through Metrash and MoI’s website, noting that visiting headquarters unnecessarily wastes time and effort. In cases where users are unfamiliar with digital procedures, officials assured that support is available at the General Directorate of Passports to guide applicants in completing transactions electronically. The session also covered services related to the Qatar Visa Center (QVC), which allows certain procedures — including overseas medical examinations — to be completed before visa issuance. Applicants can add or edit QVC contract details, sign contracts, pay the required fees, and book appointments online through the QVC platform. Concluding the webinar, officials reiterated that the expansion of electronic visa services reflects MoI’s commitment to accessibility, efficiency and user convenience, while reducing paperwork and queues. The MoI encouraged the public to ensure accuracy when submitting applications and to rely on Metrash as the primary channel for visa-related services, reinforcing the message that a smooth process begins with correct and complete information.
