The Supreme Judiciary Council (SJC) has completed 12,136 electronic transactions through its “Virtual Employee” service on WhatsApp since launching the platform, as part of the council’s continued efforts to modernise judicial services, improve procedural efficiency, and facilitate public access to the judicial system.
According to figures released by the SJC, the transactions were recorded between July 1, 2025, and August 31 this year.
During August 2026 alone, 1,147 transactions were completed through the service, indicating the growing role of digital communication channels in delivering judicial services and simplifying procedures for the targeted beneficiaries.
The Virtual Employee service, introduced through the council’s WhatsApp platform, enables users to access selected judicial services electronically.
It was launched in July last year through the dedicated WhatsApp number 44597777.
It subsequently introduced a second package of Virtual Employee services in September 2025, further expanding the range of services available to users.
The SJC has continued to expand the service and introduce additional digital offerings, providing beneficiaries with more convenient ways to interact with the judicial system and reducing the need for physical visits to court facilities.
Meanwhile, the SJC has been developing electronic platforms and remote service channels to streamline transactions, enhance accessibility, and support a more user-focused judicial experience.
The council’s digital transformation has also extended to electronic court services and remote litigation.
During the first quarter of 2026, the courts processed 5,052 cases through remote litigation using video-conferencing technologies, while 777 new cases were registered electronically, stressing the growing integration of digital tools into court operations and the delivery of judicial services.
In addition, the courts recorded 109,981 requests through the courts’ electronic portal and application during 2025.
The courts also processed 8,596 electronic services during the first quarter (Q1) of 2026, while the Family Documentation Department delivered 65,264 electronic services during 2025.
The SJC has placed importance on digital innovation for the improvement of judicial performance.
Its modernisation agenda includes expanding electronic litigation services, strengthening digital infrastructure and developing new channels for service delivery.
The council has also explored the potential use of artificial intelligence (AI) in judicial applications, including technologies that could support court users and improve the efficiency of administrative and legal procedures.
Through its electronic court platforms, website, mobile application, and WhatsApp-based Virtual Employee service, the SJC provides digital channels that help users access judicial information, submit requests, and follow up on transactions without repeated visits to court premises.
Lawyers and litigants can benefit from electronic services that support case-related procedures, access to court information and communication with judicial authorities.
At the same time, applicants can use online channels to obtain information and access selected judicial and documentation services.
Judges and court personnel also benefit from the digital transformation of judicial processes, which supports more efficient case management, electronic document handling and remote litigation.
Eventually, the Virtual Employee service on WhatsApp further broadened access to judicial assistance and eased related procedures.