The demand for online shopping and home delivery services has again surged after the re-imposition of Covid-19 restrictions in the country, it is learnt. Speaking to 'Gulf Times', LuLu Group International regional manager Shanavas PM said online orders – both food and non-food items – have been increasing over the past two weeks.
He said LuLu has doubled its capacity for home deliveries at various locations in the country to serve its customers who prefer to shop online amid the current situation.
“We have doubled the number of our delivery trucks. There is a huge demand particularly on food items, as well as groceries and baking products, probably because people who stay at home tend to cook and bake more,” Shanavas PM added.
Besides food items, he said that electronic and mobile devices such as smartphones, laptops, and tablets continue to be attractive for many customers, many find home delivery to be practical for several reasons.
Apart from the standard delivery, Shanavas said that LuLu’s Collect from Store and Express Delivery services are also attracting many shoppers since their inception.
He noted that shopping at LuLu stores across Qatar remains safe as Covid-19 precautionary measures and protocols are in place to ensure the safety of shoppers and staff. It is learnt that previous promotions and online deals for several products – from special discounts and reduced prices to free deliveries – have enticed a large number of customers.
Filipino expatriate Joan S who lives at East Al Hilal lauded major supermarkets and hypermarkets such as LuLu and Carrefour for providing efficient and timely deliveries even during the weekends.
“I’m used to it now, I find it safe and convenient because it’s easier to browse the items I want to buy using my mobile phone. It saves time and energy, and there is less interaction,” she said.
However, Joan hopes that hypermarkets and supermarkets would offer more items online, which includes high quality photos and their descriptions, for shoppers to have plenty of options and choices.
An employee of another major hypermarket confirmed a continuously increasing demand for online orders daily.
She said that they received “a significant number of online orders” both from regular and new customers in Doha in the past two weeks. “We were able to address a number of issues and challenges such as keeping the quality of fresh produce and other highly perishable items. Still, we hope to further improve our delivery services and meet the expectations of our valued customers,” she added.
He said LuLu has doubled its capacity for home deliveries at various locations in the country to serve its customers who prefer to shop online amid the current situation.
“We have doubled the number of our delivery trucks. There is a huge demand particularly on food items, as well as groceries and baking products, probably because people who stay at home tend to cook and bake more,” Shanavas PM added.
Besides food items, he said that electronic and mobile devices such as smartphones, laptops, and tablets continue to be attractive for many customers, many find home delivery to be practical for several reasons.
Apart from the standard delivery, Shanavas said that LuLu’s Collect from Store and Express Delivery services are also attracting many shoppers since their inception.
He noted that shopping at LuLu stores across Qatar remains safe as Covid-19 precautionary measures and protocols are in place to ensure the safety of shoppers and staff. It is learnt that previous promotions and online deals for several products – from special discounts and reduced prices to free deliveries – have enticed a large number of customers.
Filipino expatriate Joan S who lives at East Al Hilal lauded major supermarkets and hypermarkets such as LuLu and Carrefour for providing efficient and timely deliveries even during the weekends.
“I’m used to it now, I find it safe and convenient because it’s easier to browse the items I want to buy using my mobile phone. It saves time and energy, and there is less interaction,” she said.
However, Joan hopes that hypermarkets and supermarkets would offer more items online, which includes high quality photos and their descriptions, for shoppers to have plenty of options and choices.
An employee of another major hypermarket confirmed a continuously increasing demand for online orders daily.
She said that they received “a significant number of online orders” both from regular and new customers in Doha in the past two weeks. “We were able to address a number of issues and challenges such as keeping the quality of fresh produce and other highly perishable items. Still, we hope to further improve our delivery services and meet the expectations of our valued customers,” she added.
