In a statement on Monday, the company said due to high operational costs comprising “vehicle maintenance, fuel prices and other support services, and after the approval of the competent authorities, the Karwa taxi tariff has been reviewed and updated to be commensurate with operational requirements and support services”.
This has been done to “ensure continuity of the highest levels and standards of services provided by Mowasalat for passengers”, it stressed.
As reported in Gulf Times recently, among the key elements of the new fare chart is a technology service charge of QR1. While the minimum taxi fare per trip is QR10, this charge takes the minimum payable amount to QR11.
Other changes have also been made to the fare structure (see chart).
The new tariff sticker has been installed on the side windows of all Karwa and franchise cabs, making it easier for passengers to view the revised rates.
Mowasalat said it has under its umbrella - along with the taxi franchisees - a fleet of 4,000 taxis as well as a bus fleet of about 4,200 vehicles that are operated with a workforce of around 7,000 employees from 54 countries.
“Since 2004, Mowasalat has been continually ensuring and providing the highest-quality services with cutting-edge technology and efficient prices for public transport users in the State. It utilises a modern taxi fleet that is renewed regularly to meet service requirements, and applies an advanced maintenance process to ensure passengers’ safety on roads,” the statement noted.
Further, Mowasalat said it is operates with a “professional and highly trained team of drivers and supervisers”, and applies “carefully calculated and cost-effective rates that are considered highly competent and adequate for the Qatari market”.
The Mowasalat Operations Department applies international standards for Karwa taxis, the company said, as well as the highest global standards for “ensuring and controlling the quality of taxis, drivers, ranks, franchise taxi management, vehicle registration and the drivers’ qualification process”.
All Karwa taxis are equipped with tamper-proof meters, which operate automatically once passengers get into the vehicle, it added.
Mowasalat has set up and developed a unified call centre for handling taxi booking services 24/7 to meet customers’ requirements. In addition, it has developed a mobile application for both Android and iPhone handsets, serving more than 160,000 passengers per month to facilitate taxi and limousine booking, the statement points out.
Besides, Mowasalat has provided a customer service counter at the Arrivals Terminal of Hamad International Airport to serve visitors, citizens and residents round the clock. The counter facilitates Karwa taxi and limousine booking so that customers can reach their destinations easily and safely.
Among the key elements of the new fare chart is a technology service charge of QR1
Taxi fares in the country were revised recently in view of high operational costs such as fuel prices, Mowasalat Co (Karwa) has said. The new tariff came into effect on February 1.
