Doha Bank has completed the surveillance audits required to maintain its internationally recognised ISO certifications.
Following a comprehensive independent assessment, the certification body confirmed the continued effectiveness and compliance of Doha Bank's management systems, resulting in the ongoing certification of ISO 9001:2015 – Quality Management System, ISO/IEC 27001:2022 – Information Security Management System, ISO/IEC 20000-1:2018 – IT Service Management System and ISO 10002:2018 – Customer Satisfaction and Complaints Handling Management System certificates.
The completion of these surveillance audits reflects Doha Bank's commitment to maintaining the highest international standards across its operations.
“The successful completion of these surveillance audits reinforces Doha Bank's commitment to embedding international best practices across all areas of our business,” said Doha Bank Group chief executive Sheikh Abdulrahman bin Fahad bin Faisal al-Thani.
“Maintaining these globally recognised certifications reflects our focus on delivering exceptional customer experiences, ensuring the highest levels of information security, and driving continuous improvement in our operational processes,” he said. “This achievement is a testament to the dedication, professionalism, and collaboration of our employees and stakeholders, who consistently contribute to strengthening Doha Bank's position as a trusted and leading financial institution.”
The International Organisation for Standardisation (ISO) is the world's leading developer of globally recognised standards that help organisations improve quality, efficiency, security, and customer satisfaction.
