The Ministry of Municipality has announced a major expansion of its digital services, launching 38 new e-services on its "Oun" smartphone application to streamline related transactions and speed up processes.
Such expansion considerably expands the scope of veterinary, agricultural, and trade-related procedures that residents and businesses can now complete entirely online, without the need to visit a government office in person.
The announcement, shared on the Ministry's official X account, is part of its continued push toward digital transformation. This effort has previously been recognised with the Qatar Government Excellence Award and a top ranking among ministries for digital services in 2025.
Among the largest categories introduced is a suite of import permit services, covering everything from animal products and by-products to more specialised needs, such as ornamental fish and marine animals, wild birds and animals, table eggs and egg products, and animal feed, additives, and supplements. The update also extends to companion and working animals, with dedicated import permits now available for cats and dogs, horses, live animals in general, and racing camels.
Complementing the import permits is a new set of veterinary health certificates for export, allowing companies and individuals to obtain official documentation for animal products and by-products, live animals, cats and dogs, and camels. Further certificates cover the export of wild animals and birds, birds and rabbits, racing camels, falcons, and horses, as well as the export of animal feed, feed additives, and supplements. Besides, the inclusion of falcon-specific export certification is expected to be of particular interest to falconers and breeders.
The ministry has also digitised several more specialised import services. These include a re-entry permit for cats and dogs, an import permit for camels intended for breeding or slaughter, and permits for veterinary biological products, controlled veterinary medicines and restricted substances, laboratory materials and equipment, and veterinary cosmetic and health products. Import permits for falcons and general veterinary medicines round out this category.
Meanwhile, the app services support a considerable range of veterinary quarantine functions. Users can request inspections of import permits and export certificates at border ports, renew existing quarantine permits, and amend both import permits and health certificates as needed. Additionally, the system allows cancellation of import permits or veterinary health export certificates when circumstances change.
In addition, other updated services are aimed at businesses and the agricultural trade sector. Companies and entities can now register for veterinary quarantine services through the app, update their registered information, and manage tags and numbers associated with camel slaughter certificates. Exporters and re-exporters of agricultural consignments can also submit requests and inspection applications for their shipments directly through the platform.
To use the new features, the ministry has outlined a simple process for residents and businesses. Users must first download the Oun App from their respective app stores, then log in using their Qatari ID (QID) and mobile number. After entering the one-time password (OTP) sent to their phone, users can select the required service from the app's list, enter the necessary information, and attach supporting documents where applicable. Once a request is submitted electronically, applicants can track its status directly through the app, eliminating the uncertainty that often accompanies paper-based processes.
Accordingly, the expansion of digital and online services is an integral part of the broader strategy to modernise veterinary, agricultural, and trade-related management in the country, thereby reducing bureaucratic friction for individuals and companies alike. Residents and businesses seeking further information can contact the Ministry through its social media channels or by calling the hotline at 184.