QNB Group has expanded the scope of its ISO 9001:2015 certification for the Policies and Procedures Department within the Operations Control Division to include its diverse international network.
ISO 9001:2015 is an internationally recognised standard for quality management systems, focused on ensuring organisations consistently meet stakeholder requirements through effective processes, strong governance, and continuous improvement.
The certification covers the provision of centralised policy and procedure governance and support to both domestic and international branches where QNB operates.
It also includes the full lifecycle management of policies, procedures, circulars, and forms, including their creation, review, approval, dissemination, implementation, monitoring, and retirement, in line with internationally recognised quality management standards.
This scope extension reinforces QNB’s commitment to operational excellence by ensuring a consistent, structured, and transparent approach to governance across all markets.
By centralising policy oversight, QNB enhances alignment across its international network, strengthens control frameworks, and supports effective risk management and regulatory compliance.
The certification also reflects QNB’s focus on continuous improvement through regular reviews, performance monitoring, and ongoing enhancement of internal processes.
The milestone further supports the Group’s broader transformation into a diversified international banking group, underpinned by strong governance, operational discipline, and sustainable growth.
