Primary Health Care Corporation (PHCC) has reiterated that all health centres continue to operate as normal, providing a full range of primary healthcare services and all scheduled appointments and specialist clinics are running as usual.
Patients may book, cancel or reschedule appointments by calling 107 (available during standard operating hours). PHCC’s specialist clinics are operating as scheduled, including cardiology, ophthalmology, ENT, dermatology, paediatrics and other specialised services delivered within the primary care setting.
Patients continue to receive coordinated care through their registered health centres. PHCC provides 24-hour Urgent Care Services for registered patients with non-life-threatening conditions such as minor burns, sprains, severe headaches or earaches, high fever, dehydration and dizziness. Patients requiring higher-level care are stabilised and transferred via Emergency Medical Services to Hamad Medical Corporation (HMC).
24-hour Urgent Care is available at 14 health centres: Rawdat Al Khail; Gharrafat Al Rayyan; Al Kaaban; Al Sheehaniya; Al Ruwais; Muaither; Abu Baker Al Siddiq; Umm Slal; Al Mashaf; Al Sadd; Al Karaana; Leabaib; Al Wajbah; and Thumama.
Patients can access PHCC’s Call Centre at 16000 for telephone or video consultations with physicians from 7am to 11pm, seven days a week, and with ophthalmologists on weekdays. A nurse-led telephone triage service operates from 11pm to 7am, directing patients to the most appropriate service, including PHCC’s 24-hour Urgent Care Centres when needed.
Patients may request medication refills and home delivery by sending a WhatsApp message ('Hello') to their registered health centre’s dedicated number (available on the PHCC website) between 8am–2pm and 4pm–10pm, Sunday to Thursday, or by calling 16000 or 107 for assistance.
The service fee ranges from QR 20–30 and requires a valid health card. PHCC’s Nar’aakom mobile app enables patients to manage appointments, view health card details, renew health cards, update assigned health centres or physicians, and manage dependent accounts. The app is available in Arabic and English on iOS and Android platforms. Access requires a valid Qatar ID and Tawtheeq account.
