The Ministry of Labour announced the launch of the pilot phase of the Moawen Platform—a pioneering digital system designed to redefine domestic worker recruitment, bolster transparency, and safeguard the rights of all stakeholders.
This was unveiled during the meeting of Her Excellency Undersecretary of the Ministry of Labour Sheikha Najwa bint Abdulrahman Al-Thani with licensed recruitment offices.
Discussions focused on enhancing cooperation with recruitment offices, supporting and developing their operational capacity, and addressing the sector's key challenges—particularly in workforce management and recruitment procedures.
The Moawen Platform streamlines every stage of domestic worker recruitment. Recruitment offices can orchestrate applications through a unified digital portal, while employers can select workers and licensed offices with full transparency, based on service quality and pricing. Simultaneously, the Ministry receives comprehensive, real-time data on recruitment office activity, enabling rapid analysis, identification of bottlenecks, and timely, evidence-based interventions—strengthening sector stability.
Key features of the platform include: submission and management of recruitment offers; conducting job interviews; worker and office selection; contract finalization; payment of recruitment fees and wage transfers; and management of end-of-service entitlements and processing of refunds in disputes.
During the pilot phase, the platform will register recruitment offices and available workers to create verified, comprehensive profiles; enable offices to manage applications, submit feedback, and refine processes; and allow select clients to test end-to-end application submission and tracking.
This trial ensures the Ministry can rigorously evaluate Moawen's effectiveness and readiness ahead of its full launch, while providing recruitment offices the opportunity to familiarise themselves with the system and adapt it to practical operational needs.
