tag

The Ministry of Municipality has secured five‑star accreditation from the EFQM Foundation, represented by the Urban Planning Sector.This groundbreaking milestone underscores the ministry's commitment to institutional excellence and performance quality based on the highest global standards.On this occasion, HE Minister of Municipality Abdullah bin Hamad bin Abdullah Al Attiyah said this achievement is the culmination of an enduring institutional pathway in excellence and quality, manifesting the ministry's keenness to advance institutional performance and the services provided to the public, in addition to enhancing partners' experience in meeting their aspirations.The minister underlined that he is glad to see the ministry being accorded this five‑star accreditation based on the new model, making it the first government entity to obtain this accreditation.The Urban Planning Sector has become a role model in institutional excellence across the nation, as this accreditation comes within the ministry's plan to expand the scope of excellence to encompass the remaining critical sectors, thereby contributing to upgrading municipal services, bolstering government work, and realizing the community's aspirations, Al Attiyah said.He stated that this accreditation is a first phase within a holistic strategy to promote institutional performance quality and the level of municipal services, stressing that this milestone is a product of diligent efforts in applying the best global practices in the areas of regional and urban planning.The Urban Planning Sector underwent a comprehensive external evaluation under the EFQM 2025 Excellence Model from the EFQM Foundation, encompassing strategy, execution, and results, and is regarded as one of the most professional global models for measuring institutional performance.For its part, EFQM lauded the ministry's efforts and the team of the Urban Planning Sector, emphasizing that what has been achieved is a role model at the regional level, demonstrating a true commitment to persistent optimization and effective governance.Overall, the EFQM Foundation is a leading international authority in the field of institutional excellence, and its model is used globally to support institutions in managing change and improving performance, having guided more than 50,000 organisations worldwide, thereby strengthening a culture of quality, innovation, and the achievement of sustainable value for all stakeholders.

The Ministry of Municipality has announced the launch of the pilot version of the Institutional Excellence and Knowledge Transfer System, based on artificial intelligence (AI) technologies. This is the first step of its kind in the region, coinciding with the launch of the evaluation process for the second edition of the Qatar Government Excellence Award.The new system was launched in collaboration between the Information Systems Department and the Planning, Quality, and Innovation Department. It represents a qualitative shift in the concept of institutional excellence, leveraging artificial intelligence tools to achieve superior performance and ensure the sustainability of institutional excellence through continuous improvement, accuracy, and speed of completion.The ministry explained in a statement that the system aims to enhance awareness of the concepts of excellence and innovation among leaders and decision-makers, and to spread a culture of institutional excellence within the ministry, keeping pace with the pace of digital transformation and modern institutional development trends. Excellence has become a strategic necessity dictated by global competition. The new system’s most prominent features include its role as a virtual assistant for standards leaders, rapid access to results and outputs, enhanced awareness and dissemination of a culture of institutional excellence, integrated connectivity between relevant standards and practices, the ability to extract evidence and information quickly and accurately, and the provision of an innovative, interactive environment to enhance employee engagement.The ministry emphasised that the system represents more than just a technical tool; it is a strategic partner in the institutional excellence journey and a driver of knowledge innovation. It noted that it was developed through extensive collaborative efforts and working sessions with partners from AI technology providers, establishing it as a pioneering model for digital transformation in the field of institutional excellence and innovative work.