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HE the Minister of Municipality Abdullah bin Hamad bin Abdullah al-Attiyah inaugurated Sunday the Qatar International Facility Management Conference and Exhibition (QIFMCE), and the LED Power and Renewable Energy Expo (LEPEX).Organised by the Qatar Society of Engineers, the conference brought together government agencies, national institutions, and companies specialising in facility management and sustainable energy.During the opening, HE al-Attiyah toured the exhibition's pavilions, where he was briefed on the latest innovations and technologies in facility management and renewable energy, including smart lighting technologies and sustainable building solutions, which mark the significant progress Qatar is witnessing in this field.In her opening remarks, Qatar Society of Engineers chair engineer Amna Mohammed al-Naama emphasised that this global engineering event represents an integrated scientific platform that combines engineering thought and technical innovation, enabling the exchange of practical expertise between local and international engineers and experts.She added that the conference aligns with Qatar National Vision 2030 (QNV 2030), aiming to develop innovative and sustainable solutions for smart energy and facility management, while enhancing the national capacity to design engineering projects that meet the highest standards of sustainability and efficiency.Al-Naama said that the conference marks the beginning of a new phase of collaborative work.Over the coming days, scientific papers, recommendations, and discussions will lay the foundation for a roadmap to develop the facility management sector across the region.Al-Naama affirmed that the Qatar Society of Engineers will adopt the conference's outcomes and transform them into practical programmes and initiatives aimed at advancing professional practices, preparing national talent, and instilling a culture of innovation and sustainability in engineering workplaces.According to the themes and working sessions of the QIFMCE and the LEPEX, which will run for three days and feature the participation of a select group of experts and specialists from Qatar and abroad, a wide range of vital topics will be discussed that reflect global and local trends in the development of the facility management sector.Among the main topics on the agenda is the role of facility management in achieving QNV 2030.This includes a focus on the integration of facility management with sustainable urban planning, with contributions from chief executives of major real estate companies in Qatar such as Qatari Diar, Barwa, Msheireb Properties, and Al Waab.Other sessions will address the importance of digital transformation in facility management, the use of artificial intelligence (AI) to improve operational efficiency, and evaluating facility readiness for transformation through structural equation modeling.The conference will also tackle legal and regulatory challenges facing the sector, with a dedicated session on discussing new laws and their role in stimulating the facility management sector.Representatives from the Ministry of Justice, the Ministry of Municipality, and the Real Estate Regulatory Authority will also participate in the session.Additionally, topics such as cybersecurity for automated buildings, digital crisis management strategies, and the experiences of GCC countries in enhancing the resilience of critical facility infrastructure will be explored.Another theme is linking engineering performance to the human experience.One session will discuss how facility management can be a driver for enhancing the well-being of individuals in the built environment by improving indoor air quality, implementing sustainable architecture strategies, and connecting technical data to tangible health and psychological outcomes.The conference will also explore sustainability, environmental and social governance, and the role of facility management in supporting smart cities and empowering the national workforce in this vital sector.The participation of experts and specialists from over 11 countries in the conference sessions will add special significance, making it a global platform that brings together engineering thought and technical innovation in the heart of Doha.

The Ministry of Municipality has announced that it had completed 93% of its transactions electronically, achieving a customer satisfaction rate of 84.7% in 2025.This comes as part of its efforts to enhance customer experience and improve the quality of government services.In a statement, the ministry confirmed that this year witnessed a qualitative leap in digital transformation and the development of service delivery channels.The total number of services provided to the public reached 172 services through its website, and 127 services through the “Aoun” application, contributing to facilitating access to services from anywhere, at any time.It explained that the total number of requests submitted through various channels amounted to approximately 618,990, including 156,845 via the “Aoun” app, 278,821 via the website, and 132,071 via customer service offices. Meanwhile, the number of requests scheduled electronically for certain services reached 26,651. The “Aoun” app also recorded more than 131,000 downloads on Android and iOS systems, while the number of visits to the ministry’s websiteexceeded 3.3mn during the past period. Statistics showed that the percentage of electronic transactions completed reached 93 % of the total services, while the percentage reached 97.7% for requests submitted through customer service offices.This reflects the ministry’s success in establishing the concept of smart services and achieving public satisfaction through speed and accuracy.According to the statement, the number of beneficiaries of the ministry’s services during the current year reached approximately 332,479, while the Unified Call Center (184) received about 174,989 calls, with an average transaction completion time at government service centres of no more than three and a half minutes. Customer satisfaction with the ministry’s services reached an advanced level of 84.7% during the period from January to the end of last August.The ministry noted that it continues to enhance communication with the public through its digital channels, with the total number of followers reaching more than 533,776 on the “X”, “Instagram”, and “Facebook” platforms.It said that during the same period, it received 9,557 reports, including 3,353 urgent reports and 6,204 regular reports, which were handled according to the highest standards of responsiveness and transparency.The ministry concluded it statement emphasising that these achievements reflect its commitment to providing advanced, smart services that support the country’s digital transformation journey and align with the government’s efforts to enhance institutional efficiency and achieve customer satisfaction, in line with the goals of sustainable development and Qatar National Vision 2030.

The Ministry of Municipality has marked the Customer Service Week 2025 by showcasing the remarkable progress it has achieved in enhancing customer service and advancing digital transformation throughout the year. Throughout 2025, the Ministry provided around 172 services through its website and an additional 127 services via the “Oun” mobile application.The total number of requests submitted across all channels reached 618,990, including 156,845 through the “Oun” app, 278,821 via the website, and 132,071 through customer service offices.Further, certain services saw 51,266 electronically scheduled requests. The “Oun” app recorded more than 131,000 downloads on Android and iOS platforms, while the ministry’s website attracted over 3.3mn visits during the same period.The ministry’s emphasis on digital efficiency yielded impressive results, with 93% of all transactions completed electronically and 97.7% of customer service requests processed successfully. These figures demonstrate the ministry’s success in establishing a smart service ecosystem characterised by speed, accuracy, and reliability.In terms of beneficiaries, a total of 332,479 individuals received services from the ministry during 2025. The unified call center (184) handled 174,989 incoming calls, achieving an average processing time of just three and a half minutes per transaction in government service centers — a clear indication of operational efficiency and prompt response. Customer satisfaction reached an advanced rate of 84.7% between January and August 2025, underscoring the ministry’s ability to meet and exceed public expectations.The ministry also continued to strengthen its communication channels with the public through social media, reaching a total of more than 533,776 followers across platforms such as X, Instagram, and Facebook. During the same period, the ministry received 9,557 public reports, including 3,353 urgent and 6,204 regular cases, all of which were handled with the highest levels of responsiveness and transparency.

The Ministry of Municipality has announced the launch of the pilot version of the Institutional Excellence and Knowledge Transfer System, based on artificial intelligence (AI) technologies. This is the first step of its kind in the region, coinciding with the launch of the evaluation process for the second edition of the Qatar Government Excellence Award.The new system was launched in collaboration between the Information Systems Department and the Planning, Quality, and Innovation Department. It represents a qualitative shift in the concept of institutional excellence, leveraging artificial intelligence tools to achieve superior performance and ensure the sustainability of institutional excellence through continuous improvement, accuracy, and speed of completion.The ministry explained in a statement that the system aims to enhance awareness of the concepts of excellence and innovation among leaders and decision-makers, and to spread a culture of institutional excellence within the ministry, keeping pace with the pace of digital transformation and modern institutional development trends. Excellence has become a strategic necessity dictated by global competition. The new system’s most prominent features include its role as a virtual assistant for standards leaders, rapid access to results and outputs, enhanced awareness and dissemination of a culture of institutional excellence, integrated connectivity between relevant standards and practices, the ability to extract evidence and information quickly and accurately, and the provision of an innovative, interactive environment to enhance employee engagement.The ministry emphasised that the system represents more than just a technical tool; it is a strategic partner in the institutional excellence journey and a driver of knowledge innovation. It noted that it was developed through extensive collaborative efforts and working sessions with partners from AI technology providers, establishing it as a pioneering model for digital transformation in the field of institutional excellence and innovative work.

Al Wakra Municipality's Technical Control Section in co-operation with the Mechanical Equipment Department has demolished a number of abandoned buildings that posed a danger to public safety and distorted the city’s urban appearance. This included an abandoned residential complex consisting of 60 housing units, in execution of a decision issued by the Building Maintenance and Demolition Committee, after completing the applicable legal and technical procedures. This step comes as part of Al Wakra Municipality’s ongoing efforts to address abandoned and neglected buildings within its administrative boundaries.

Al Rayyan Municipality's Health Control Section has carried out an inspection and awareness campaign targeting shops at the Thursday and Friday Market. The campaign led to the detection of two food establishments selling around 190kg of rotten fish. Both shops were closed for 30 days, and the seized fish destroyed. In addition, six violation reports were issued in accordance with Law No (8) of 1990 on the regulation of human food control. The campaign also included inspections of 30 other food establishments. Al Rayyan Municipality affirmed its commitment to intensifying monitoring campaigns to ensure that food establishments comply with health requirements and to protect consumers. It also urged the public to report any violations through the Oun application or by calling the unified hotline 184.

Doha Municipality's Health Control Section has carried out an sudden inspection campaign on restaurants and cafés in Gewan Island as the location sees a large turnout of families and visitors.The campaign aimed to ensure that food establishments comply with health requirements and standard specifications. The inspection tours included monitoring workers’ personal hygiene practices, cleaning and sterilisation plans for equipment, tools, and surfaces, as well as waste management and proper disposal methods.In addition, establishment managers were educated on the importance of involving workers in specialised training programmes on food safety and hygiene rules, to which the Ministry of Municipality gives top priority and implements systematically through workshops delivered by experts.

Al Rayyan Municipality's Technical Control Section of the Municipal Control Department has intensified its inspection campaigns to detect building violations and workers’ accommodations in Muaither South, Zone (55).The campaign resulted in detecting 17 violations related to unlicensed construction, and one violation for a workers’ accommodation in a family residential area.Warning notices and violation reports were issued to the offenders, and the necessary legal procedures taken.The campaign also targeted violations related to building permits and approved plans, buildings under construction, and buildings requiring maintenance or demolition.Al Rayyan Municipality has urged property owners and tenants to comply with planning regulations and building permits, and refrain from making any modifications to buildings without the necessary approvals to preserve the city’s urban system and civilised appearance.It also affirmed that inspection campaigns will continue as part of a comprehensive plan to enhance the quality of life in the city.

Al Wakrah Municipality's Services Affairs Department (Gardens Section) carried out a field campaign during the April-August period to reduce the spread of mosquitoes, as part of the “My City is Civilised” initiative to maintain a healthy and safe environment. The campaign included removal of harmful weeds, pruning and planting mosquito-repelling trees, and treating potential mosquito breeding sites in six main areas covering 54 blocks. A total of 161 trees were pruned, 556 neglected trees were removed, and 47 sites were cleared of harmful weeds. In addition, the Health Control Section conducted 2,421 inspection tours during August 25-31, resulting in the closure of one food establishment, the issuance of two violations, and the disposal of 154 unfit food items. Further, 5,250kg of fish were inspected at Al Wakrah market, of which about 25kg was destroyed, and 12 samples sent to the central laboratory for checking.

The Cleaning and Beaches Section of Al Daayen Municipality's Services Affairs Department carried out 67 field campaigns during August to combat rodents, mosquitoes, and other flying insects, in addition to treating stagnant water accumulations in certain areas, as part of the plans to enhance public cleanliness and maintain a healthy environment.

As part of the intensive inspection campaigns carried out by Al Sheehaniya Municipality during the summer, the Health Control Section has conducted an evening inspection campaign targeting food establishments in the Muaither Umm Al Zubar area.The campaign aimed to ensure that such establishments comply with all approved health requirements and practices, and to guarantee the safety of the food products displayed or handled.The campaign resulted in the closure of one violating establishment and the issuance of four violation reports, in accordance with Law No 8 of 1990 on the regulation of human food control. In addition, around 50kg of food, deemed unfit for human consumption, were destroyed.Al Sheehaniya Municipality confirmed that these campaigns will continue across all areas under its jurisdiction to enhance food safety and public health, safeguard consumers, and urged all establishment owners and workers to fully comply with health requirements and rectify any violations.

The Ministry of Municipality is cracking down on partitioning of villas and seek to mitigate damages by carrying out checks, an official said. “The primary objective of the field inspections is to combat the phenomenon of partitioning, to limit it and to mitigate the damages,” Doha Municipality's Control Department assistant director Mohamed Sultan al-Shahwani told Qatar TV in a recent interview. “We seek to eliminate the phenomenon of partitioning villas, adhere to municipal requirements and eliminate the phenomenon of workers living among families,” he said. The official explained that before the inspection campaign departs, the selected area for the campaign is surveyed and the violating properties are identified. “The campaign then sets out to take action regarding the violations and issue reports,” he said. Ibrahim Abdullah al-Harmi, director of the Technical Affairs Department at Doha Municipality, during the interview, said that the campaign's primary objective is to preserve the urban fabric of the area, target areas in violation and protect residents from structural damage resulting from the phenomenon of villa subdivisions. Authorities have so far warned against illegally partitioning residential units citing that any such practice would draw certain fines and action. Partitioning the residential units without permission is illegal and causes danger to the occupants. As per the law, partitioning should be carried out legally while following the rules.