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Redefining the pace of setting up of businesses, the Qatar Financial Centre (QFC) has introduced a platinum onboarding service, aimed at fast-tracking incorporation of companies within the QFC in as little as one hour upon final application submission.Designed for entities seeking speed, precision, and premium experience, the platinum onboarding service represents the highest tier of QFC’s “elite services”. “The platinum onboarding service marks a major milestone in our commitment to making Qatar one of the easiest and most efficient places to do business.By offering a one-hour incorporation process, we’re setting a new regional benchmark for speed and service excellence," said Yousuf Mohamed al-Jaida, chief executive officer, QFC Authority. The newly enhanced onboarding framework also includes premium and executive service options.Each tier offers tailored support, ensuring every client receives personalised guidance throughout their setup journey. The platinum tier presents a new standard in ultra-accelerated business establishment: Highly efficient and meticulously coordinated.This paid service enables one-hour incorporation, activated upon submission of the final online application, with the computer card and tax card issued within the same hour for Qatar residents.Beyond fast-track establishment, it delivers a bespoke concierge experience that extends into life in Doha, offering meet-and-greet airport transfers, relocation coordination, school placement support, personalised settling-in guidance, and family integration services.Clients also benefit from medical coordination for residence permits and introductions to the QFC-aligned banking partners, ensuring an arrival and transition that are effortless and fully supported. With this launch, the QFC continues to strengthen its role as a preferred platform for international and local businesses looking to establish and expand in Qatar and the wider region.

The Ministry of Municipality has marked the Customer Service Week 2025 by showcasing the remarkable progress it has achieved in enhancing customer service and advancing digital transformation throughout the year. Throughout 2025, the Ministry provided around 172 services through its website and an additional 127 services via the “Oun” mobile application.The total number of requests submitted across all channels reached 618,990, including 156,845 through the “Oun” app, 278,821 via the website, and 132,071 through customer service offices.Further, certain services saw 51,266 electronically scheduled requests. The “Oun” app recorded more than 131,000 downloads on Android and iOS platforms, while the ministry’s website attracted over 3.3mn visits during the same period.The ministry’s emphasis on digital efficiency yielded impressive results, with 93% of all transactions completed electronically and 97.7% of customer service requests processed successfully. These figures demonstrate the ministry’s success in establishing a smart service ecosystem characterised by speed, accuracy, and reliability.In terms of beneficiaries, a total of 332,479 individuals received services from the ministry during 2025. The unified call center (184) handled 174,989 incoming calls, achieving an average processing time of just three and a half minutes per transaction in government service centers — a clear indication of operational efficiency and prompt response. Customer satisfaction reached an advanced rate of 84.7% between January and August 2025, underscoring the ministry’s ability to meet and exceed public expectations.The ministry also continued to strengthen its communication channels with the public through social media, reaching a total of more than 533,776 followers across platforms such as X, Instagram, and Facebook. During the same period, the ministry received 9,557 public reports, including 3,353 urgent and 6,204 regular cases, all of which were handled with the highest levels of responsiveness and transparency.

The Primary Health Care Corporation (PHCC) is celebrating customer service week under the slogan ‘Your Service, Our Responsibility’, until October 9. The initiative focuses on raising staff awareness and enhancing their skills in serving patients by collecting feedback and comments, which serve as motivation for continuous improvement. Hayyak service plays a crucial role within PHCC as it significantly improves the patient experience and satisfaction. It achieves this through in-person visits and engagement with healthcare providers, offering information, answering questions, addressing patient needs, and listening to suggestions to ensure ongoing improvement. In cases of issues or complaints, Hayyak also provides immediate and effective responses to resolve them, reinforcing PHCC’s commitment to continuous improvement and success in delivering essential primary health care. PHCC currently operates 31 health centres across Qatar. In the third quarter (Q3) of 2025, PHCC received a total of 1,261 comments, which were addressed collaboratively by health centres and Hayyak staff. Al Kaaban Health Centre recorded the lowest percentage of complaints among all centres during this quarter.The top three subjects of complaints and comments received during Q3-2025 were: Access, appointment, admission, transfer, and discharge, competence/quality of work, attitude and behaviour.

Polish Prime Minister Donald Tusk said that a drone that violated his country's airspace was shot down. Poland's State Protection Service neutralized a drone operating over sensitive government sites, Tusk said on X platform.Two people were detained in connection with the incident and police are investigating the circumstances of the incident, Tusk added.NATO Secretary General Mark Rutte recently announced that the alliance would significantly strengthen its defenses on its eastern front, following the Russian drone incursion into Poland's airspace, a member of the alliance.