tag

Wednesday, June 24, 2026 | Daily Newspaper published by GPPC Doha, Qatar.

Tag Results for "service" (23 articles)

Gulf Times
Business

Sustained excellence reinforcing QNB Private Banking leadership in Qatar, region in 2025

QNB Private Banking continues to strengthen its position as a leading wealth management institution in Qatar and the wider region, following its recognition in 2025 by respected financial publications, including Global Finance and MEED. During the year, QNB was named ‘Best Private Bank in Qatar’ and ‘Best Private Bank in the Middle East’ by Global Finance. This recognition reflects QNB’s continued leadership in delivering exceptional private banking and wealth management services, offering clients-tailored financial solutions that combine innovation, expertise, and trust.**media[398932]**QNB also received significant recognition from MEED for the strength of its private banking proposition, underscoring the bank’s consistent performance and service excellence. The Mena Banking Awards by MEED celebrate the region’s most distinguished financial institutions, recognising those that demonstrate outstanding performance, innovation, and client-centric strategies in the evolving wealth and private banking landscape. The recognition in 2025 reaffirms QNB Private Banking’s commitment to leadership in Qatar and the region, as it continues to set high standards for quality, innovation, and sustainable value creation. A relationship-led private banking model: These accolades reflect QNB Private Banking’s success in delivering bespoke wealth management solutions and maintaining a high standard of client service. The bank’s private banking model is built on professionalism, discretion, and long-term relationships, enabling it to respond effectively to the evolving needs of high-net-worth individuals and families. Integrated wealth solutions with regional expertise and European presence: QNB Private Banking offers a comprehensive range of services spanning wealth and asset management, advisory solutions, specialised lending, and real estate services, ensuring an integrated approach aligned with clients’ long-term objectives.**media[398933]**The bank also provides private banking services in its branches in France, Switzerland and UK, supporting clients with cross-border wealth structuring and international investment requirements across key European markets. Digital innovation and advanced technologies: In 2025, QNB continued to invest in digital innovation and advanced technologies to enhance efficiency and client experience, while preserving the personal engagement that remains central to private banking. This approach reflects a balance between modernisation and the trusted relationship-based service expected by private banking clients. A strong legacy supporting regional leadership: As the first private bank to be established in Qatar, QNB Private Banking is underpinned by a strong legacy of stability, sound performance, and forward-looking vision. Its regional footprint, complemented by its presence in Europe, enables the bank to deliver private banking services to consistent, high standards, including a range of tailored wealth management solutions, investment advisory, and exclusive access to global opportunities.

Gulf Times
Qatar

Place Vendome celebrates culinary excellence as restaurants bag Taste of Qatar certification

Place Vendome announced that 14 of its restaurants and cafés have been awarded 3-star Taste of Qatar certification, recognising outstanding quality, service and dining experiences across the mall’s diverse food and beverage portfolio.The award ceremony was organised by Qatar Tourism (QT), highlighting culinary excellence across the country and recognising venues that meet the highest national standards in food quality, service, hygiene and overall guest experience.Taste of Qatar is QT’s official national restaurant rating and certification programme, developed to elevate culinary standards across the country. The certification is awarded following comprehensive evaluations that include mystery dining visits, service and food quality assessments, and strict hygiene and safety compliance in coordination with the Ministry of Public Health.The certified outlets span upscale dining, casual dining, premium cafés and quick-service concepts, reinforcing Place Vendome’s position as one of Qatar’s leading lifestyle destinations for world-class dining, social experiences and everyday indulgence.Mall manager Carole Sabbagha said: “This recognition from the prestigious Taste of Qatar programme reflects both the quality of our partners and our long-term commitment to delivering memorable, high-standard dining experiences as part of the Place Vendome journey.”In upscale dining, Kumar at Place Vendome was recognised for its refined culinary experience, while the casual dining and quick-service category included Sushi Library, B+F, Amigos, Benihana, Oishi Sushi and Dave’s Hot Chicken, alongside Adrift Anda at Le Royal Meridien Place Vendome Lusail. Together, these concepts contribute to a dynamic, all-day dining landscape that caters to families, social gatherings and destination-led visits.Place Vendome’s strong café culture was also acknowledged, with premium cafés such as Cafe Pouchkine, Volume Cafe, Creme & Butter and Maison Chaudun earning Taste of Qatar certification. This reinforces the destination’s appeal as a place to meet, pause and socialise throughout the day. Quick-service cafes, including Soho Coffee Co. and Go-Ssip Café, were similarly recognised. 

Karwa's RoboTaxi service
Qatar

Mowasalat launches Qatar’s first RoboTaxi service

Mowasalat (Karwa), Qatar’s leading transport provider, announced the launch of the country’s first RoboTaxi service under the supervision of the Ministry of Transport (MoT), marking a major milestone in the development of smart, sustainable, and technology-driven mobility solutions, in line with Qatar National Vision 2030.The RoboTaxi service represents a new era of autonomous transportation, designed to enhance passenger safety, comfort, and efficiency through advanced self-driving technology.Each RoboTaxi is equipped with an integrated system of eleven cameras, four radars, and four LiDAR sensors, enabling 360-degree environmental awareness, precise navigation, and real-time obstacle detection. A built-in redundancy system ensures that the vehicle can safely proceed to the nearest secure location in the event of any operational anomaly.All operational and passenger data collected by the RoboTaxi system are securely stored and processed within the State of Qatar, ensuring full compliance with national data localisation and cybersecurity regulations.The service has been developed and tested in collaboration with leading global autonomous technology partners, combining international expertise with local operational and regulatory requirements to ensure the highest standards of safety and efficiency.The launch of the RoboTaxi service reflects Mowasalat’s ongoing commitment to innovation and its role in shaping the future of mobility in Qatar through advanced technology, sustainability, and service excellence. 


An architect’s rendition of the proposed Ministry of Foreign Affairs Headquarters on the Corniche.
Qatar

New MoFA HQ to be built on Corniche

Qatar Thursday announced that it is dedicating a key site on Doha’s waterfront to a new headquarters for the Ministry of Foreign Affairs, which is known globally for its mediating role. Created to establish a more visible civic presence for the nation’s diplomatic service and offer the public unprecedented access to the Ministry complex, the project will transform a prominent section of the city’s iconic Corniche. Through an invited international competition, the commission to design the headquarters has been awarded to architect Frida Escobedo, founder and principal of the Mexico City and New York-based Frida Escobedo Studio. Rising beside the waters of Doha Bay, the 70,000 square metre (750,000sq ft) complex will be a combination of new construction and the adaptive reuse of a beloved historic structure at the site, set within an abundantly landscaped environment. The initiation of the plan to create the new complex, aims at making this building the first major one to be constructed in decades in the coastal area that curves northward from Qatar’s seat of government, the Amiri Diwan. To enhance the visibility of the Ministry’s mission of mediation, conflict resolution, and cultural diplomacy, the 1985 General Post Office-known for its distinctive modernist ‘pigeonholes’-will be assimilated into the complex. This major public building will be preserved and adapted in part as a space for public programming associated with the Ministry’s role in cultural diplomacy. His Excellency Prime Minister and Minister of Foreign Affairs Sheikh Mohammed bin Abdulrahman bin Jassim al-Thani said,” I am grateful to His Highness the Amir Sheikh Tamim Bin Hamad Al Thani for his vision for the nation. MoFA’s new headquarters that will be built, will represent an icon for the nation’s diplomacy, and a source of pride for our people through reflecting Qatar’s leading global role in diplomatic negotiations and fostering productive international dialogue and cooperation. Many thanks to Her Excellency Sheikha Al Mayassa bint Hamad bin Khalifa al-Thani for her role in ensuring that this new home for the Ministry will support all our needs within an extraordinary architectural landmark.” Her Excellency Chairperson of Qatar Museums, Sheikha Al Mayassa bint Hamad bin Khalifa al-Thani led the competition in her role as Chairperson of Qatar Blueprint, a comprehensive initiative to guide development across the nation in cooperation with public entities and the private sector. Creation of the new Ministry headquarters will include a public cultural component in the repurposed General Post Office. The project advances Qatar Blueprint’s goals for urban and architectural planning, heritage preservation, adaptive reuse initiatives, and excellence in architectural design. HE Sheikha Al Mayassa said, “I thank His Highness the Amir for elevating Qatar’s global position and role. I also thank HE the Prime Minister and Minister of Foreign Affairs for his efforts to elevate Qatar’s role as a prominent and active player in international diplomacy. Sincere appreciation goes to Ashghal, Qatar’s Public Works Authority, for its cooperation throughout the competition. I warmly congratulate Frida Escobedo, a major international talent, on her selection to design the new Ministry headquarters. Her design furthers our commitment to heritage preservation through sustainability and adaptive reuse while giving Qatar its next architectural masterpiece.” Frida Escobedo’s human-scaled and courtyard-centered design envisions the new Ministry of Foreign Affairs complex in Doha as a rhythmic composition of volumes that build on one another, creating a threshold between Qatar’s heritage and its global future. Gently terracing northward, the new construction will preserve sightlines of the iconic General Post Office, incorporating elements into its façade as part of a vital adaptive reuse endeavor, while visually anchoring the Ministry of Foreign Affairs to the site’s history. The building’s exterior will form an enveloping structure composed of vertical pillars that balance shade, privacy and transparency, and an inviting interior will feature a series of green patios designed for reflection, gathering, and art. This dialogue between architecture and landscape will extend into the General Post Office, whose ground floor will be transformed into an exhibition space that transitions into a covered garden. Rooted in the nation’s ongoing investment in diplomacy, art, and architecture, the project reaffirms Qatar’s role both as a cultural anchor for Doha and a symbolic gateway to the world. Frida Escobedo Studio, with Buro Happold engineers and Studio Zewde landscape designers, was selected out of an initial group of 40 invited architectural teams and a shortlist of seven. In keeping with the mission of the Ministry, the selection process was fully international, with architects from every continent invited to participate. The competition was organised and managed by Malcolm Reading Consultants on behalf of the Ministry of Foreign Affairs and Qatar Museums. 

French President Emmanuel Macron meets soldiers after he unveiled a new national military service at the military base in Varces, French Alps, Thursday. (AFP)
International

France to restore voluntary military service: Macron

France will introduce a voluntary military service of 10 months beginning next year, President Emmanuel Macron said Thursday, in the face of what it views as a growing threat posed by Russia.Almost three decades after France scrapped conscription, the head of state said young adults who wished to could sign up for a 10-month military service."A new national service will be introduced, gradually starting next summer," he said during a speech to troops in Varces-Allieres-et-Risset in southeastern France.But he said volunteers, mostly aged 18 to 19, would be deployed "only on national soil".The announcement comes more than three and a half years into Russia's full-scale invasion of Ukraine, with Macron and other French officials warning that Moscow risks not stopping at Ukraine's borders."In the event of a major crisis, parliament may authorise calling upon individuals beyond just volunteers," Macron added, and military "service would become mandatory"."But aside from this exceptional case, this national service is a service of volunteers then selected to meet the needs of our armed forces."France's top general, armed forces chief of staff Fabien Mandon, sparked uproar at home last week by warning that France must be ready "to lose its children", adding that Russia is "preparing for a confrontation by 2030 with our countries".He said it was inspired by fellow European countries."At a time when all our European allies are making progress in the face of a threat that affects us all, France cannot remain idle," he said.The new scheme would include 3,000 volunteers from the summer next year, then increase gradually so as to incorporate 10,000 young people into the army by 2030 and 50,000 by 2035, Macron said.The large majority would be men and women aged 18 and 19, while the rest would be aged up to 25 and would have specific qualifications.While around a dozen states have some form of conscription, the use of military service is uneven across Europe.But France joins European countries such as Baltic states Latvia and Lithuania which have brought it back in recent years, while others such as Denmark have toughened its terms.There is so far no suggestion that the military service in France would be compulsory, as it was before then-president Jacques Chirac abolished conscription in 1997 as part of the reform of the army.Military service is seen as a way of bolstering armies with recruits, but also of providing a large pool of potential reservists, who could be called up in the case of a future war.The French armed forces have approximately 200,000 active military personnel and 47,000 reservists, numbers expected to increase to 210,000 and 80,000 respectively by 2030.Accused of warmongering by the left, General Mandon has expressed no regret over his comments last week, saying the aim was to "alert and prepare" in a "rapidly deteriorating" context.Mandon argued on Saturday that the reactions to his comments "show that this is something that was perhaps not sufficiently perceived in our population".Macron and other officials have been at pains to douse the outcry caused by the general's forthright comments and fears that French youth were heading for the front lines.The president on Tuesday said he needed to dispel any notion that "we are going to send our young people to Ukraine". 

Gulf Times
Qatar

CGB Concludes Artificial Intelligence Forum

The Civil Service and Government Development Bureau (CGB) concluded Thursday the activities of the First Gulf Forum on Artificial Intelligence in Civil Service, discussing innovative solutions otwards sustainable civil service. The forum was organized in collaboration with the Sultanate of Oman as part of the initiatives of the Technical Committee for Civil Service and Human Resources Affairs in the Gulf Cooperation Council (GCC) countries. The forum was attended CGB's Director General Saif bin Ali Al Kaabi, along with representatives from ministries and civil service authorities across the GCC, as well as specialists and employees from human resources and information systems departments. The event focused on showcasing leading Gulf experiences in leveraging artificial intelligence technologies to enhance government work efficiency, strengthen administrative system flexibility, and support smart institutional transformation in the civil service sector. The forum's activities included presentations by various Gulf entities, highlighting practical applications of AI in human resource management and the improvement of government services. A panel discussion was also held to explore the impact of smart solutions on the future of civil service. The forum's recommendations emphasized the importance of enhancing digital integration across the GCC, showcasing successful models and experiences in AI applications to improve government services, and supporting the path toward smart transformation in public administration. Additionally, the recommendations called for the establishment of a Gulf network to exchange expertise and best practices in the field of artificial intelligence, as well as encouraging institutional partnerships across the region to foster digital innovation and support smart transformation systems. 

French President Emmanuel Macron attends the Coalition of the Willing meeting by video conference, at the Elysee Palace, in Paris, Thursday. (AFP)
International

Facing Russia 'threat', France to restore voluntary military service

President Emmanuel Macron is set this week to announce that France is restoring military service on a voluntary basis in the face of the growing threat posed by Russia, just under three decades after conscription was abolished in the country.The head of state is due to lay out the change on a visit to an infantry brigade in southeastern France Thursday, according to multiple sources familiar with the decision who spoke to AFP.The announcement will come more than three-and-a-half years into Russia's full-scale invasion of Ukraine, with Macron and other French officials warning that Moscow risks not stopping at Ukraine's borders.France's top general, armed forces chief of staff Fabien Mandon, sparked uproar at home last week by warning that France must be ready "to lose its children", adding that Russia is "preparing for a confrontation by 2030 with our countries".Macron told the RTL broadcaster he would be announcing a "transformation of national service into a new form" Thursday, but did not provide further details.A source with knowledge of the matter, who asked not to be named, told AFP that the plan is for 2,000 to 3,000 people to be trained up in the first year, aiming to increase those signing up over time to 50,000 per year.Macron warned that France should not show "weakness" in the face of the threat posed by Russia."If we want to protect ourselves, we French — which is my sole concern — we must demonstrate that we are not weak against the power that threatens us the most," he said.The use of military service is uneven across Europe.But France would join European countries like Baltic states Latvia and Lithuania which have brought it back in recent years, while others such as Denmark have toughened its terms.Military service is seen as bolstering armies with recruits, but also providing a large pool of potential reservists who could be called up in the case of a future war.The French armed forces have approximately 200,000 active military personnel and 47,000 reservists, numbers expected to increase to 210,000 and 80,000 respectively by 2030.The mobilisation on a voluntary basis could serve to meet the needs of "acquiring the mass" necessary for the armed forces to survive in the event of conflict, French land army chief of staff General Pierre Schill said earlier this year.There is so far no suggestion that the military service in France would be compulsory, as it was before then president Jacques Chirac abolished conscription in 1997 as part of army reforms.Germany's coalition government this week agreed on a new voluntary military service model, after weeks of wrangling over whether there should be a compulsory element like in Denmark, where both young men and women are called up in a lottery.Accused of war-mongering by the left, General Mandon has expressed no regret over his comments last week, saying the aim was to "alert and prepare" amid a "rapidly deteriorating" context.According to France's National Strategic Review for 2025, a document that is a cornerstone of official policy, France must "prepare for the possibility of a major, high-intensity engagement in Europe's neighbourhood by 2027-2030, coinciding with a massive increase in hybrid attacks on its territory".The reactions to his comments "show that this is something that was perhaps not sufficiently perceived in our population", Mandon said on Saturday.But ahead of Thursday's announcement, Macron and other officials have been at pains to emphasise that the comments by Mandon focused on the sacrifices made by the armed forces and there was no plan to send France's young to the front line."It is absolutely necessary, at least immediately, to dispel any confused idea suggesting that we are going to send our young people to Ukraine," Macron said Tuesday, adding that Mandon's original remarks had been "taken out of context".

Gulf Times
Business

QFC introduces platinum onboarding services, ensures incorporation within 60 minutes

Redefining the pace of setting up of businesses, the Qatar Financial Centre (QFC) has introduced a platinum onboarding service, aimed at fast-tracking incorporation of companies within the QFC in as little as one hour upon final application submission.Designed for entities seeking speed, precision, and premium experience, the platinum onboarding service represents the highest tier of QFC’s “elite services”. “The platinum onboarding service marks a major milestone in our commitment to making Qatar one of the easiest and most efficient places to do business.By offering a one-hour incorporation process, we’re setting a new regional benchmark for speed and service excellence," said Yousuf Mohamed al-Jaida, chief executive officer, QFC Authority. The newly enhanced onboarding framework also includes premium and executive service options.Each tier offers tailored support, ensuring every client receives personalised guidance throughout their setup journey. The platinum tier presents a new standard in ultra-accelerated business establishment: Highly efficient and meticulously coordinated.This paid service enables one-hour incorporation, activated upon submission of the final online application, with the computer card and tax card issued within the same hour for Qatar residents.Beyond fast-track establishment, it delivers a bespoke concierge experience that extends into life in Doha, offering meet-and-greet airport transfers, relocation coordination, school placement support, personalised settling-in guidance, and family integration services.Clients also benefit from medical coordination for residence permits and introductions to the QFC-aligned banking partners, ensuring an arrival and transition that are effortless and fully supported. With this launch, the QFC continues to strengthen its role as a preferred platform for international and local businesses looking to establish and expand in Qatar and the wider region.

Gulf Times
Qatar

Ministry of Municipality marks Customer Service Week 2025

The Ministry of Municipality has marked the Customer Service Week 2025 by showcasing the remarkable progress it has achieved in enhancing customer service and advancing digital transformation throughout the year. Throughout 2025, the Ministry provided around 172 services through its website and an additional 127 services via the “Oun” mobile application.The total number of requests submitted across all channels reached 618,990, including 156,845 through the “Oun” app, 278,821 via the website, and 132,071 through customer service offices.Further, certain services saw 51,266 electronically scheduled requests. The “Oun” app recorded more than 131,000 downloads on Android and iOS platforms, while the ministry’s website attracted over 3.3mn visits during the same period.The ministry’s emphasis on digital efficiency yielded impressive results, with 93% of all transactions completed electronically and 97.7% of customer service requests processed successfully. These figures demonstrate the ministry’s success in establishing a smart service ecosystem characterised by speed, accuracy, and reliability.In terms of beneficiaries, a total of 332,479 individuals received services from the ministry during 2025. The unified call center (184) handled 174,989 incoming calls, achieving an average processing time of just three and a half minutes per transaction in government service centers — a clear indication of operational efficiency and prompt response. Customer satisfaction reached an advanced rate of 84.7% between January and August 2025, underscoring the ministry’s ability to meet and exceed public expectations.The ministry also continued to strengthen its communication channels with the public through social media, reaching a total of more than 533,776 followers across platforms such as X, Instagram, and Facebook. During the same period, the ministry received 9,557 public reports, including 3,353 urgent and 6,204 regular cases, all of which were handled with the highest levels of responsiveness and transparency.

Gulf Times
Qatar

PHCC celebrating customer service week

The Primary Health Care Corporation (PHCC) is celebrating customer service week under the slogan ‘Your Service, Our Responsibility’, until October 9. The initiative focuses on raising staff awareness and enhancing their skills in serving patients by collecting feedback and comments, which serve as motivation for continuous improvement. Hayyak service plays a crucial role within PHCC as it significantly improves the patient experience and satisfaction. It achieves this through in-person visits and engagement with healthcare providers, offering information, answering questions, addressing patient needs, and listening to suggestions to ensure ongoing improvement. In cases of issues or complaints, Hayyak also provides immediate and effective responses to resolve them, reinforcing PHCC’s commitment to continuous improvement and success in delivering essential primary health care. PHCC currently operates 31 health centres across Qatar. In the third quarter (Q3) of 2025, PHCC received a total of 1,261 comments, which were addressed collaboratively by health centres and Hayyak staff. Al Kaaban Health Centre recorded the lowest percentage of complaints among all centres during this quarter.The top three subjects of complaints and comments received during Q3-2025 were: Access, appointment, admission, transfer, and discharge, competence/quality of work, attitude and behaviour.

Gulf Times
International

Polish PM announces downing of drone violating Poland's airspace

Polish Prime Minister Donald Tusk said that a drone that violated his country's airspace was shot down. Poland's State Protection Service neutralized a drone operating over sensitive government sites, Tusk said on X platform.Two people were detained in connection with the incident and police are investigating the circumstances of the incident, Tusk added.NATO Secretary General Mark Rutte recently announced that the alliance would significantly strengthen its defenses on its eastern front, following the Russian drone incursion into Poland's airspace, a member of the alliance.