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Qatar’s digital payments landscape is seeing a new shift as merchants increasingly struggle to make sense of failed transactions, unclear decline codes, and fragmented customer communication — challenges that cost businesses both time and revenue. To address this, Doha-based payment infrastructure platform Dibsy launched AI Insights, which was designed to help businesses understand payment outcomes faster and take the right action directly from the Dibsy dashboard. According to co-founder and chief technology officer Anouar el-Mekki, AI Insights is “the first merchant-facing capability” built as part of the company’s AI-ready Model Context Protocol (MCP) roadmap. El-Mekki explained that when a payment requires attention, merchants can open AI Insights to see what likely happened, what action should be taken next, and how to communicate clearly with the customer in English or Arabic. With the rise of AI in business operations, el-Mekki further explained that Dibsy’s MCP approach makes payment data and operational workflows easier to access through intelligent AI tools. Instead of relying only on support tickets, bank calls, or technical decline codes, merchants can now use AI to get clear, practical guidance from inside their existing payment dashboard, he noted. According to el-Mekki, Dibsy’s MCP roadmap will allow deeper AI-powered workflows across the payment lifecycle, including payment recovery, support automation, settlement visibility, reconciliation, fraud prevention, and operational decision-making. “AI in payments should not be a marketing layer on top of a model. It has to be connected to the real payment infrastructure merchants use every day. AI Insights is built into the same environment that processes Dibsy transactions, with the same operational context, audit trail, and security standards. “This is the foundation for how we see MCP evolving inside payments,” said el-Mekki, who added that AI Insights is available immediately to Dibsy merchants inside the existing dashboard at no additional cost. He said, “For businesses in Qatar, where payments run across multiple rails, schemes, banks, and wallets, failed payments are often more than a technical issue. They create confusion for customers, extra work for support teams, and lost revenue for merchants. “By bringing AI directly into the payment workflow, Dibsy helps businesses move from ‘payment failed’ to ‘here is what happened’, as well as what to do next and what to tell the customer.” El-Mekki added: “With this launch, Dibsy continues to build intelligent payment infrastructure for Qatar’s digital economy — helping businesses accept, understand, and operate payments more effectively.” 

Fintech startups in Qatar have enormous opportunities to innovate and expand within the payments sector, with small and medium-sized enterprise (SME) financing and embedded payments for small merchants remaining massively underserved, according to a Doha-based fintech executive. The expat remittance corridor, which represents “billions of dirhams in annual flows,” is ripe for disruption through better user experience and lower fees, Dr Devid Jegerson, the CEO of PayLater, told Gulf Times in an exclusive interview. Dr Jegerson said cross-border Buy Now, Pay Later (BNPL), which enables Qatari consumers to shop internationally on flexible terms, “is almost entirely untouched.” He said a significant opportunity also exists in the infrastructure layer, covering identity verification, fraud prevention, and credit scoring built for the region’s unique demographics, including a large transient population with thin credit files. On how Qatar’s commitments to entrepreneurship will shape the future of fintech and payments in the country, Dr Jegerson said the expansion of the Qatar Investment Authority’s (QIA) Fund of Funds programme and the hosting of Web Summit Qatar are structural investments that will compound over a decade. “QIA’s fund-of-funds strategy is particularly significant because it draws international venture capital into the ecosystem through local co-investment, bringing not just money but also networks, talent, and global standards,” he said. He said Web Summit Qatar puts Doha on the map of cities where serious founders and investors want to be, and that gravitational pull is underestimated. “When the right people are in the same room, ideas accelerate,” Dr Jegerson pointed out. Dr Jegerson said, “Qatar is not trying to build a startup ecosystem through press releases – it is building the connective tissue: capital, talent pipelines, regulatory sandboxes, and global visibility. That infrastructure takes time, but it lasts.” On the role of government-backed programmes in helping startups scale globally, Dr Jegerson said the most important role the government can play is to be a demanding first customer and a trustworthy regulator. “A demanding first customer sets the bar high and gives startups the credibility to open any door in the world. A trustworthy regulator creates the certainty that allows founders to invest confidently in their technology and their people,” he said. He said government institutions can also play a vital role as connectors, facilitating introductions between Qatari startups and sovereign partners in the GCC, Africa, and Southeast Asia, regions where Qatar’s diplomatic relationships open doors that no private company could open alone. “The fintech startups that will compete globally from Qatar are the ones that leverage this unique geopolitical position as a growth vector,” Dr Jegerson said. Citing the payments industry, Dr Jegerson said Qatar is “at the very beginning of a fundamental shift,” where cash and card-centric payment behaviour is giving way to embedded, intelligent financial products that meet consumers at the moment of purchase. “PayLater is evidence that Qatari consumers are not just ready for this; they are demanding it,” he said, adding that he expects to see consolidation around a few dominant infrastructure players and deeper integration of BNPL and instalment products into the retail and e-commerce stack over the next three to five years. Dr Jegerson said the regulatory framework under the Qatar Central Bank (QCB) is also expected to become increasingly sophisticated and internationally aligned. “The companies that will lead this space are those that earn the trust of both consumers and regulators simultaneously. Trust is the product. Everything else is technology,” he said. On his personal optimism about Qatar’s future as a fintech hub, Dr Jegerson said the driving force is the people. “Every time I sit with a young Qatari engineer, a driven expat founder, or a government official who genuinely believes that Qatar can punch above its weight in global technology, my conviction deepens,” he emphasised. “Qatar has done something remarkable: it has chosen to compete in arenas where the world would not have expected it, and it has won. Fintech is the next frontier where I believe Qatar can set a standard for the entire region. That is not optimism for its own sake. It is pattern recognition,” Dr Jegerson said. He also shared three pieces of advice for young entrepreneurs entering the fintech and payments space. He said they should “fall in love with the problem and not the solution,” noting that the “fintech graveyard is full of beautifully engineered products that nobody needed.” “Spend twice as long understanding your customer’s pain as you spend building the answer to it,” he explained. Dr Jegerson also urged young entrepreneurs to respect the regulator. “In fintech, especially, the regulator is not an obstacle. They are a co-builder of the trust infrastructure that makes your entire business possible. Build that relationship early, with humility and transparency,” he stressed. His third piece of advice was to “think in decades and not in quarters.” “The compounding power of consistent, patient execution is the most underrated force in business. Commit to the long game, and Qatar will reward you for it,” Dr Jegerson noted. 

Mastercard announced that QNB Group, the largest financial institution in the Middle East and Africa, was granted a Mastercard licence to extend its issuing and acquiring activities in Syria, enabling it to provide Mastercard payment solutions, accepted locally and internationally, to individuals and businesses.  The move, which follows the memorandum of understanding signed between Mastercard and the Central Bank of Syria in September to support the modernisation of the country’s digital payments infrastructure, will expand access to seamless, secure and innovative digital transactions.  The alliance marks an important milestone for Mastercard and QNB in their joint efforts to enhance digital banking experience, drive financial inclusion and create new opportunities through technology.  This collaboration also reflects QNB’s commitment to spearheading digital innovation across its international network and underscores QNB Group’s dedication to fostering more resilient growth in this high potential market. Together, QNB and Mastercard aim to contribute to the evolution of Syria’s payments landscape. “At Mastercard, we are deepening our commitment to Syria as early investors in a market undergoing meaningful transformation.  By empowering our partner banks, we are enabling millions of citizens to access modern financial services and laying the foundations for a robust, future-ready payments ecosystem.  Our work supports the country’s vision for sustainable economic progress, delivered with full respect for regulatory and compliance standards,” said Adam Jones, division president, West Arabia, Mastercard.  QNB Group Chief Business Officer Yousef Mahmoud al-Neama said: “We are proud of this new step, which comes within the strategic plans of QNB Group to expand its business in the region, as the Syrian market he is seen as economically promising, given the development and modernisation of the banking sector in this sisterly country.”

QIIB has once again been awarded the 'Excellence Award' for Straight Through Processing (STP) in international payments by Citibank New York, reaffirming the bank’s consistent operational strength and its ability to maintain superior performance standards in cross-border payment processing.The award was received by QIIB Chief Operations Officer Mohammed Khair Barhoumeh from Seemanti Borkotoky, Head of FI sales Middle East at Citibank, during a ceremony held at QIIB’s headquarters in Doha.The event was attended by Sammy Yassin at Citibank, and Mahmoud al-Ahmad, Head of Treasury and Investments at QIIB and Najeeb Ahmed Nasiruddin, Head of Payments and International Operations at QIIB.Citibank stated that renewing this recognition reflects QIIB’s sustained excellence in executing international payments, its adherence to stringent global standards, and its continued enhancement of technological infrastructure to ensure seamless, accurate, and efficient processing without manual intervention.Commenting on the occasion, Barhoumeh said: “Receiving this award once again from Citibank New York underscores the strength and consistency of QIIB’s operational framework. It highlights our commitment to delivering reliable, high-quality payment services through continuous investment in technology and people.”He added: “Straight Through Processing plays a vital role in ensuring speed, accuracy, and reliability in international payments. Our focus on this area enables us to provide our customers with efficient services that meet the highest expectations of the global banking industry.”Barhoumeh further noted that QIIB continues to advance its digital transformation strategy, emphasising that ongoing technological enhancements have contributed to improved operational efficiency and elevated customer satisfaction.He concluded by reaffirming QIIB’s commitment to strengthening its long-standing partnership with Citibank, aiming to deliver mutual value and ensure the consistent provision of international payment services in line with the highest industry standards. 

Qatar Islamic Bank (QIB) has been conferred the prestigious annual ‘Straight Through Processing (STP) Excellence Award’ presented by Citi for achieving an exceptional 99.7% STP rate in commercial payments.The award was handed over at a meeting held at QIB Head Office, attended by representatives from QIB and Citi. Citi’s STP award is presented annually to banks that have efficiently processed foreign currency payments. The award recognises QIB’s focus on the strong controls and rigour applied at the point of payment, which enables seamless STP processing at Citibank.STP ensures that payments are done automatically without human involvement, resulting in zero errors and reduced processing time and resources, benefiting all stakeholders.Saleem Ul Haq, QIB Chief Operating officer, Operations & IT Group, said: “The award recognises our relentless focus on quality, automation and controls in commercial payments. It reflects the dedication of our teams in ensuring seamless, timely and accurate transaction processing for our clients, while meeting the highest international standards. With our experienced personnel and strong IT infrastructure and delivery channels, we are well-positioned to continue providing the highest quality service to all our customers.”Seemanti B Considine, head of Middle East & Pakistan – Financial Institutions Sales, Citi, said: “Citi is pleased to present this award to QIB, on achieving outstanding results in payments straight-through processing across commercial payments. We are very proud of our relationship with QIB, and thank them for the continued partnership.”For more information, visit www.qib.com.qa 

This year has proved to be a pivotal year for digital finance, with stablecoins edging into mainstream use, regulations approved that govern stablecoin, and customers increasingly expecting instant settlement for payments. Mobile digital payments are now routine for millions of people.The total value of all digital payments is projected to reach more than $20tn in 2025, according to Fintech Magazine. Mobile payments comprise 79% of digital transactions.There have been many discussions, and feasibility studies, into the establishment of central bank digital currencies, but with few initiatives. The pattern emerging is that governments are preferring to regulate private providers of stablecoins.The increasing use of stablecoins was a major talking point at October’s annual IMF summit in October. Stablecoins are tokens on a blockchain used as digital cash. They differ from a cryptocurrency in that they are pegged one-to-one with a hard currency, usually the dollar. Examples include Ethereum and Tether. Their use has surged in the past two-three years. Stablecoin usage accounts for around $30bn transactions daily. This is under 1% of all transactions, but it is double the amount of 18 months ago. At current rates, stablecoin use could overtake legacy systems within a decade.Some of the wariness about a digital currency – that it is intangible and only has value if both parties trust it – has also been true of the major fiat currencies since they came off the gold standard in the early 1970s. People in advanced economies with hard currencies and a mature, well-capitalised banking system, may place more faith in established institutions, but in emerging markets many people are unbanked, and have had experience of the local currency collapsing in value due to high inflation.A major potential obstacle was that each stablecoin was proprietary to the firm that set it up, limiting their range and potential. But this limitation has been overcome through technical ‘bridges’, which enable tokens to be transferred across different blockchains.For many uses, a blockchain-based currency has advantages over the conventional banking system. Transactions, including cross-border transactions, are in real time, 24/7, typically settled in a second or two. Conversion to local currency has been made easier. There have been technical advances by fintechs, for example making digital wallets and payments by mobile phone user-friendly.For commercial transactions, the stablecoin can be embedded in a smart contract, such that settlement is instant as soon as a delivery is made. This ease of settlement can reduce costs and delays in supply chains.Stablecoin transfers are cheaper than conventional international transfers, with the fintech charging a few cents, rather than a few dollars. International money transfers through banks still go through a clearing system, which may take some days.A report by the consultancy McKinsey identified that the three main uses of stablecoins are settling cryptocurrency trading, cross-border payments especially by migrant workers and small businesses, and emerging market governments as a hedge against inflation and for peer-to-peer payments. PricewaterhouseCoopers also noted significant use by institutional investors and high net-worth individuals. The number of active wallets using stablecoins increased by 53% between February 2024 and February 2025, numbering over 30mn.Regulations governing the use of stablecoins have encouraged their adoption. The GENIUS Act, passed by the US in June this year, sets out provisions for oversight, reserves and stability of stablecoins.Regulation will help but there are risks. Stablecoins are not legal tender, and holders of stablecoins do not have a legal entitlement to the underlying asset. Stablecoins require an off-ramp – conversion to local currency – although in the future more people may choose to hold funds in stablecoins. No national government will compensate deposit holders in the case of losses due to a run on a stablecoin, as is the case with many mainstream banks where regulations safeguard citizens’ deposits, though they may be capped in some instances.There is a run risk with stablecoins: while they are primarily for transactional, not speculative, purposes, it is possible that a large number of investors could redeem their holdings simultaneously. This is not a theoretical risk: The stablecoin Terra collapsed in May 2022 following a sudden collapse in confidence by holders. Although a stablecoin is set up with a peg to an established currency, there have been instances of de-pegging, linked to concerns over reserves.Security is a risk with all financial holdings and transactions. Established stablecoin operators do have checks to prevent fraud, such as ‘know your customer’ (KYC), and anti-money laundering (AML) measures.In other ways, the digital revolution is changing payments systems. Even within the banking industry – for example, banks now partner with fintechs to send money internationally more quickly than through the clearing system of banks.Established financial firms may purchase or partner with fintechs to expand their coverage in digital finance. US giant JP Morgan has set up a JPM Coin, a stablecoin. From the opposite direction, some Web 3.0 fintechs may seek a banking licence.The broader picture is one of global money becoming digital, mobile, international, with instant settlements and lower fees.The author is a Qatari banker, with many years of experience in the banking sector in senior positions. 

QNB has become the first Qatari bank to launch Mastercard virtual card numbers (VCN) for corporate clients to enable companies to create single-use or multi-use virtual cards with predefined limits, specific usage timeframes, and merchant category controls, showcasing its commitment to providing its clients with the highest levels of banking experience. A signing ceremony was recently held between senior executives from QNB and Mastercard to commemorate the launch and formalise the new partnership between the two organisations. The landmark launch reinforces QNB’s leadership in the commercial payments space and highlights its strategic role in redefining how businesses in Qatar manage, control, and optimise their financial operations. The agreement aims to bring further advancements and greater benefits to QNB’s corporate cardholders through innovative payment solutions and enhanced digital capabilities, marking a significant milestone in its mission to modernise corporate payments and strengthen the country’s transition toward a cashless, digitally enabled economy in line with the Economic Development pillar of Qatar National Vision 2030. **media[382835]** With Mastercard generating the virtual cards, the bank is introducing a new level of efficiency and transparency to business payments, replacing manual processes and paper-based instruments as QNB issues virtual card numbers instantly, offering convenience, security, and flexibility. Through this platform, QNB enables companies to create virtual cards with simple steps through the integration of Mastercard’s innovative VCN platform with corporate approval workflows, giving organisations real-time visibility and control over every transaction. By digitising payments that were traditionally executed via cheques and wire transfers, Mastercard is enhancing security, simplifying reconciliation, and supporting better working capital management through flexible settlement periods. Businesses benefit from up to 55 days of interest-free grace period offered by QNB, streamlined reconciliation, and the ability to automate recurring supplier and operational payments — all contributing to greater liquidity and operational agility. Businesses will also benefit from QNB’s ‘SmartData’ expense management tools, which provides a unified experience for virtual card generation, reporting, and analytics, with QNB issuing Mastercard-generated cards.

QNB Group announced the “successful adoption” of JP Morgan’s Kinexys Digital Payments network for USD clearing, marking a major milestone in QNB’s cross-border payments modernisation journey. QNB is the first Qatar-based bank to go live on Kinexys Digital Payments, the scalable blockchain deposit account network from JP Morgan, one of the world’s largest USD clearing banks , for all no-deduct outbound USD clearing and settlement. Through Kinexys Digital Payments, QNB can process USD payments with faster settlement times, delivering improved speed, reliability, and predictability of USD flows. The blockchain-based payment rails are designed to be no-deduct and aim to ensure full preservation of payment amount until reaching the final beneficiary. The Kinexys Digital Payments network reaches the global and diverse JP Morgan USD clearing client base, progressively enabled for direct payouts, which enables QNB to deliver a next-generation cross-border payment experience. Akshika Gupta, Global Head of Client Solutions for Kinexys Digital Payments, Kinexys by JP Morgan, said: “QNB’s movement of all no-deduct USD clearing to the Kinexys Digital Payments network is a significant moment, highlighting its commitment to forward looking innovation for itself and its clients. QNB’s adoption of Kinexys Digital Payments continues to grow, and we are delighted to continue our collaboration in the region.” This collaboration aligns with QNB’s long-term objective of enhancing global payments capabilities and clearing efficiency, reducing reliance on multi-leg settlement paths. It also reinforces the bank’s commitment to improve client satisfaction with faster and more reliable settlements through its participation in a modern, blockchain-based correspondent banking ecosystem. QNB said it is “committed to providing its clients with seamless and future-ready” payment solutions. The adoption of JP Morgan’s Kinexys Digital Payments network represents a major step in QNB’s journey to modernize cross-border payments. By leveraging blockchain technology, QNB is enhancing the speed, transparency, and reliability of USD settlements for its clients. This milestone reflects its commitment to innovation and to delivering a seamless payment experience for customers worldwide. QNB Group is one of the leading financial institutions in the Middle East and Africa and is ranked as the most valuable banking brand in the MEA region. Present in some 28 countries across Asia, Europe, and Africa, it offers tailored products and services supported by innovation and backed by a team of over 31,000 professionals dedicated to driving banking excellence, worldwide.

Commercial Bank has signed a strategic agreement with NPCI International Payments Limited (NIPL), the international arm of National Payments Corporation of India (NPCI) to enable Unified Payments Interface (UPI) QR code acceptance across its merchant network in Qatar. This milestone expands the global reach of UPI, strengthening its position as a trusted enabler of seamless cross-border digital payments. UPI is a widely used digital payment method in India, processing over 20bn transactions monthly as of August this year. Through this agreement, Commercial Bank will introduce UPI acceptance across its wide merchant base, offering customers reliable, real-time, and user-friendly payment options. The partnership will focus on broadening payment choices for Indian travellers elevating their payment experience across retail, hospitality, and F&B sectors.Shahnawaz Rashid, Executive General Manager and Head of Retail Banking, Commercial Bank said, “This collaboration with NPCI International reflects Commercial Bank’s commitment to innovation and responsiveness to market needs. UPI is a proven success in India, and we are proud to support its expansion in Qatar, enhancing convenience and customer experience across our network.”Ritesh Shukla, MD & CEO of NPCI International, said, “We are happy to partner with Commercial Bank to expand UPI acceptance in Qatar. This collaboration will soon enable Indian travellers to experience the same convenience, simplicity and trust they experience when using UPI in India.” This agreement underlines Commercial Bank’s leadership in digital transformation, expanding secure and convenient payment solutions for customers while contributing to the future of cashless transactions in Qatar and NIPL’s commitment to expanding UPI’s global presence, enabling secure and convenient cross-border payments, advancing the future of cashless transactions.