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The State of Qatar, represented by the Ministry of Municipality, participated in the 2025 Asia Pacific Cities Summit and Mayors' Forum, held in Dubai, United Arab Emirates, under the theme: Collaborate. Inspire. Transform.The Ministry was represented by a delegation that included Director General of Al Rayyan Municipality Mansour Ajran Al Buainain, Director General of Al Wakrah Municipality Jaber Hassan Al Jaber, Director General of Al Daayen Municipality Rashid Mishlesh Al Khayarin, and Director of the Technical Affairs Department at Al Rayyan Municipality Khalifa Al Khayarin.During the summit, participants reviewed leading international practices in smart urban planning and discussed ways to strengthen cooperation among municipalities and cities across the region in the areas of sustainability, transportation and resource management. The discussions also explored opportunities for technical and environmental partnerships among the participating cities.

The Ministry of Municipality has continued its efforts to combat the spread of insects and pests at various places across the country, to maintain public health and hygiene.The various municipalities carried out several campaigns to fight insects during September 26- October 16, when 5,342 requests were handled. These included 1,148 in Doha municipality, 117 in Sheehaniya, 802 in Umm Salal, 100 in Al Shamal, 584 in Al Wakra, 185 in Al Khor and Al Thakhira, 1,362 in Al Rayyan, and 1,034 in Al Daayan Municipality.Through Oun App, 3,447 requests were received, 1,832 through the unified call centre, 63 through the ministry website, with a total requests of 5,342 within one week.The insecticide spraying campaigns are going on alongside the different awareness campaigns meant to instruct the public on how to curb the spread of insects and pests.

The Ministry of Municipality has announced that it had completed 93% of its transactions electronically, achieving a customer satisfaction rate of 84.7% in 2025.This comes as part of its efforts to enhance customer experience and improve the quality of government services.In a statement, the ministry confirmed that this year witnessed a qualitative leap in digital transformation and the development of service delivery channels.The total number of services provided to the public reached 172 services through its website, and 127 services through the “Aoun” application, contributing to facilitating access to services from anywhere, at any time.It explained that the total number of requests submitted through various channels amounted to approximately 618,990, including 156,845 via the “Aoun” app, 278,821 via the website, and 132,071 via customer service offices. Meanwhile, the number of requests scheduled electronically for certain services reached 26,651. The “Aoun” app also recorded more than 131,000 downloads on Android and iOS systems, while the number of visits to the ministry’s websiteexceeded 3.3mn during the past period. Statistics showed that the percentage of electronic transactions completed reached 93 % of the total services, while the percentage reached 97.7% for requests submitted through customer service offices.This reflects the ministry’s success in establishing the concept of smart services and achieving public satisfaction through speed and accuracy.According to the statement, the number of beneficiaries of the ministry’s services during the current year reached approximately 332,479, while the Unified Call Center (184) received about 174,989 calls, with an average transaction completion time at government service centres of no more than three and a half minutes. Customer satisfaction with the ministry’s services reached an advanced level of 84.7% during the period from January to the end of last August.The ministry noted that it continues to enhance communication with the public through its digital channels, with the total number of followers reaching more than 533,776 on the “X”, “Instagram”, and “Facebook” platforms.It said that during the same period, it received 9,557 reports, including 3,353 urgent reports and 6,204 regular reports, which were handled according to the highest standards of responsiveness and transparency.The ministry concluded it statement emphasising that these achievements reflect its commitment to providing advanced, smart services that support the country’s digital transformation journey and align with the government’s efforts to enhance institutional efficiency and achieve customer satisfaction, in line with the goals of sustainable development and Qatar National Vision 2030.

The Ministry of Municipality has marked the Customer Service Week 2025 by showcasing the remarkable progress it has achieved in enhancing customer service and advancing digital transformation throughout the year. Throughout 2025, the Ministry provided around 172 services through its website and an additional 127 services via the “Oun” mobile application.The total number of requests submitted across all channels reached 618,990, including 156,845 through the “Oun” app, 278,821 via the website, and 132,071 through customer service offices.Further, certain services saw 51,266 electronically scheduled requests. The “Oun” app recorded more than 131,000 downloads on Android and iOS platforms, while the ministry’s website attracted over 3.3mn visits during the same period.The ministry’s emphasis on digital efficiency yielded impressive results, with 93% of all transactions completed electronically and 97.7% of customer service requests processed successfully. These figures demonstrate the ministry’s success in establishing a smart service ecosystem characterised by speed, accuracy, and reliability.In terms of beneficiaries, a total of 332,479 individuals received services from the ministry during 2025. The unified call center (184) handled 174,989 incoming calls, achieving an average processing time of just three and a half minutes per transaction in government service centers — a clear indication of operational efficiency and prompt response. Customer satisfaction reached an advanced rate of 84.7% between January and August 2025, underscoring the ministry’s ability to meet and exceed public expectations.The ministry also continued to strengthen its communication channels with the public through social media, reaching a total of more than 533,776 followers across platforms such as X, Instagram, and Facebook. During the same period, the ministry received 9,557 public reports, including 3,353 urgent and 6,204 regular cases, all of which were handled with the highest levels of responsiveness and transparency.

The Ministry of Municipality has announced the launch of the pilot version of the Institutional Excellence and Knowledge Transfer System, based on artificial intelligence (AI) technologies. This is the first step of its kind in the region, coinciding with the launch of the evaluation process for the second edition of the Qatar Government Excellence Award.The new system was launched in collaboration between the Information Systems Department and the Planning, Quality, and Innovation Department. It represents a qualitative shift in the concept of institutional excellence, leveraging artificial intelligence tools to achieve superior performance and ensure the sustainability of institutional excellence through continuous improvement, accuracy, and speed of completion.The ministry explained in a statement that the system aims to enhance awareness of the concepts of excellence and innovation among leaders and decision-makers, and to spread a culture of institutional excellence within the ministry, keeping pace with the pace of digital transformation and modern institutional development trends. Excellence has become a strategic necessity dictated by global competition. The new system’s most prominent features include its role as a virtual assistant for standards leaders, rapid access to results and outputs, enhanced awareness and dissemination of a culture of institutional excellence, integrated connectivity between relevant standards and practices, the ability to extract evidence and information quickly and accurately, and the provision of an innovative, interactive environment to enhance employee engagement.The ministry emphasised that the system represents more than just a technical tool; it is a strategic partner in the institutional excellence journey and a driver of knowledge innovation. It noted that it was developed through extensive collaborative efforts and working sessions with partners from AI technology providers, establishing it as a pioneering model for digital transformation in the field of institutional excellence and innovative work.

The Ministry of Municipality is cracking down on partitioning of villas and seek to mitigate damages by carrying out checks, an official said. “The primary objective of the field inspections is to combat the phenomenon of partitioning, to limit it and to mitigate the damages,” Doha Municipality's Control Department assistant director Mohamed Sultan al-Shahwani told Qatar TV in a recent interview. “We seek to eliminate the phenomenon of partitioning villas, adhere to municipal requirements and eliminate the phenomenon of workers living among families,” he said. The official explained that before the inspection campaign departs, the selected area for the campaign is surveyed and the violating properties are identified. “The campaign then sets out to take action regarding the violations and issue reports,” he said. Ibrahim Abdullah al-Harmi, director of the Technical Affairs Department at Doha Municipality, during the interview, said that the campaign's primary objective is to preserve the urban fabric of the area, target areas in violation and protect residents from structural damage resulting from the phenomenon of villa subdivisions. Authorities have so far warned against illegally partitioning residential units citing that any such practice would draw certain fines and action. Partitioning the residential units without permission is illegal and causes danger to the occupants. As per the law, partitioning should be carried out legally while following the rules.