Five Hamad Medical Corporation (HMC) facilities and services have been honoured for achieving certification for Excellence in Person-Centred Care at a special ceremony attended by HE the Minister of Public Health Dr Hanan Mohamed al-Kuwari.
The five sites – the Communicable Disease Centre, the Home Healthcare Service, the Private Nursing Service, the Ambulatory Care Centre, and the Enaya Specialised Care Centre - were part of a pilot programme to achieve certification in Person-Centred care from Planetree International.
During the ceremony, speakers explained that great care is more than having highly qualified teams, the latest technology or the best services and new facilities – it is also about treating and interacting with patients in a way that respects their values, preferences and needs. Achieving Planetree’s Person-Centred Care Certification for HMC’s facilities is one of many initiatives HMC is engaging in as a health system on its journey towards a more person-centred approach to care and a real, transformative partnership with patients, their family members and care partners.
The ceremony was also attended by members of Patient-Family Advisory Councils who are patients, families and caregivers who collaborate with clinical, administrative and support staff at HMC to provide guidance on how to enhance the patient and family experience.
Planetree International is a not-for-profit organisation that partners with healthcare organisations worldwide to transform how patient care is delivered. Its certification represents the highest levels of achievement in person-centred care, based on evidence and standards. The teams at the five sites underwent a rigourous virtual evaluations by the Planetree team to achieve their certification. There are currently 180 organisations worldwide that have completed Planetree certification.
Nasser al-Naimi, deputy chief of quality, Centre for Patient Experience and Staff Engagement and director for the Hamad Healthcare Quality Institute, said that Planetree Certification is a truly remarkable achievement by the teams from all five sites.
“Person-centred care is about doing things for the patient with the patient. Collaborating with patients, family members, and caregivers while addressing the patient’s medical needs helps us identify their expectations based on the patient’s values and preferences,” al- Naimi said. “This certification is the only program of its kind globally and formally recognizes the ability of the teams to deliver excellence in person-centered care. This combined effort benefits both the patient and ultimately the healthcare system.”
The five sites – the Communicable Disease Centre, the Home Healthcare Service, the Private Nursing Service, the Ambulatory Care Centre, and the Enaya Specialised Care Centre - were part of a pilot programme to achieve certification in Person-Centred care from Planetree International.
During the ceremony, speakers explained that great care is more than having highly qualified teams, the latest technology or the best services and new facilities – it is also about treating and interacting with patients in a way that respects their values, preferences and needs. Achieving Planetree’s Person-Centred Care Certification for HMC’s facilities is one of many initiatives HMC is engaging in as a health system on its journey towards a more person-centred approach to care and a real, transformative partnership with patients, their family members and care partners.
The ceremony was also attended by members of Patient-Family Advisory Councils who are patients, families and caregivers who collaborate with clinical, administrative and support staff at HMC to provide guidance on how to enhance the patient and family experience.
Planetree International is a not-for-profit organisation that partners with healthcare organisations worldwide to transform how patient care is delivered. Its certification represents the highest levels of achievement in person-centred care, based on evidence and standards. The teams at the five sites underwent a rigourous virtual evaluations by the Planetree team to achieve their certification. There are currently 180 organisations worldwide that have completed Planetree certification.
Nasser al-Naimi, deputy chief of quality, Centre for Patient Experience and Staff Engagement and director for the Hamad Healthcare Quality Institute, said that Planetree Certification is a truly remarkable achievement by the teams from all five sites.
“Person-centred care is about doing things for the patient with the patient. Collaborating with patients, family members, and caregivers while addressing the patient’s medical needs helps us identify their expectations based on the patient’s values and preferences,” al- Naimi said. “This certification is the only program of its kind globally and formally recognizes the ability of the teams to deliver excellence in person-centered care. This combined effort benefits both the patient and ultimately the healthcare system.”