Hamad Medical Corporation’s ( HMC) Clinical Imaging Services recently launched its "appointments call centre" to facilitate and expedite clinical imaging services to patients.
The call centre will help patients with existing referral for clinical imaging services book their appointment.
Patients with a referral can call the centre on 4439 3377 from 8am to 6pm from Sunday to Thursday and 8am to 3pm on Saturday, three days after their doctor’s visit and referral was issued. The call centre cannot book imaging appointments for patients without existing referrals.
Dr Ahmed Omar, chairman, Clinical Imaging Services and Mashael al-Ejail, assistant executive director of Clinical Imaging Department, officially opened the centre.
Dr Omar praised its staff for designing a model befitting the efficiency adopted by the Ministry of Public Health to provide therapeutic services and facilitate the process of obtaining appointments for various specialties of the clinical imaging services at HMC.
“We understand that a call centre team is the central point for pre- and post-care customer interactions and healthcare call centres have become one of the best opportunities for increasing patient engagement and improving the patient experience. This is why we are very proud to have launched our call centre and appointment booking system to ensure that all HMC patients in need of clinical imaging services are booked for their required imaging within a reasonable time for their diagnoses and treatments,” Dr Omar highlighted.
Al-Ejail explained that the infrastructure and services provided through the call centre has been developed to include support for appointments for all clinical imaging departments across HMC in addition to sending a SMS reminder service.
“The centre will book patients for appointments at any of HMC’s clinical imaging departments by applying latest systems to ensure efficiency and accuracy of the appointments system. All the employees have been trained to provide necessary services and respond to all enquiries from callers,” she noted.
Al-Ejail added that soon, the centre would provide health education service such as sharing a brief description of what computed tomography and magnetic resonance imaging procedures are to callers and how to optimally prepare for the procedures. A special line would be dedicated to comments and suggestions from callers as well.
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