Qatar Tourism signed a Memorandum of Understanding (MoU) with Qatar Railways Company (Qatar Rail), it was announced Monday. Furthering Qatar Tourism’s Service Excellence programme, this MoU outlines the partnership, whereby Qatar Rail’s customer facing staff will be trained in order to streamline customer service and maintain the highest standards for the same, providing for the onsite placement and dissemination of touristic information.
Chairman of Qatar Tourism, and Qatar Airways Group Chief Executive HE Akbar al-Baker, stated: “We are pleased to partner with Qatar Rail as we further our promise of promoting Service Excellence across consumer touchpoints in Qatar. As we prepare to welcome the world to Qatar, Service Excellence places the consumer at the heart of our offerings, working closely with partners such as Qatar Rail to provide seamless experiences while showcasing Qatar’s award-winning hospitality.”
HE Abdulla Abdulaziz al-Subaie, Qatar Rail’s managing director & CEO stated: “The Doha Metro plays an instrumental role in supporting the tourism sector by providing a network that connects different tourist destinations. We are pleased to sign this Memorandum of Understanding which covers various aspects of collaboration, as we are keen to further enrich the tourist experience in Qatar. This collaboration will equip our front-line staff with the required knowledge and training to act as ambassadors to promote tourist destinations on Doha Metro network.”
He added: “We look forward to working closely with Qatar Tourism on this partnership which will undoubtedly contribute to advancing the State of Qatar as a tourist destination and support hosting international events such as the FIFA World Cup Qatar 2022.”
Qatar Tourism works with stakeholders across the public and private sectors, and its Service Excellence programme aims to elevate customer-facing experiences by providing training and certifications for frontline staff, improving performance, and enabling Qatar to offer best-in-class service across every customer touchpoint.