While highlighting the digital transformation of governance in the country, the Qatar Government Contact Centre (QGCC) of the Ministry of Transport and Communications (MoTC) said it has completed close to 4mn calls during the second quarter of 2021. MoTC tweeted that the number of calls during this period stood at 3,811,645 through the hotline 109.
In April 1,293,926 calls were made while May and June recorded 1,222,250 and 1,295,469 calls respectively.
Complying with the vision outlined in Qatar Digital Government 2020 Strategy and seeking to enrich Qatar residents with government e-services experience, the e-Government Steering Committee decided to apply a single sign-on platform for all government e-services and unify all e-services supported through QGCC to receive public inquiries and complaints 24x7.
The hotline answers all public queries and issues related to government services.
The project was introduced in a bid to provide support services to the public and communicate with customers and with government and semi-government entities in 2007. Also, the initiative was established to support the services provided on Qatar e-Government Portal - Hukoomi.
It was set up by MoTC to become a technical support center for various e-services provided by MoTC and other government agencies, in addition to becoming the first governmental line of support to respond to inquiries and complaints from the public. The facility has become a link between all government agencies participating in it and the public.
It’s one of the MoTC’s initiatives that enables Qatar’s government to be more efficient, effective, accessible, and customer-centric. In addition, they allow the public to better interact with the government, and executives to have access to information and tools that promote better-informed decision-making.
MoTC developed QGCC with the highest level of technology and service as well as the highest quality standards to suit the requirements and services of all government entities and provide the greatest diversity of services to the public. It is one of the largest government contact centers in the Gulf region, and it accommodates a large number of government entities and institutions.