The IT Department of the Ministry of Education and Higher Education could restore the internet connections at schools soon after outages happened on January 3 & 4, said the Ministry in a clarification released Saturday.
The is in response to what has been circulated by the media regarding the outage, as the the Ministry would like to clarify the situation to the students, parents and general public, the statement said.
The statement gave the following details of the outage and the actions taken:
The first outage occurred on Sunday, 3 January 2021, in almost the majority of schools. As soon as the affected schools reported the service outage, the Ministry's IT Department worked on fixing the technical issues that caused the problem. The service was restored fully in all schools at 1:00 pm.
The second service outage happened in all schools on Monday, 4 January 2021, at 7:15 am. As soon as the service outage was reported, the IT Department checked the central computer room located at the Ministry to inspect the devices used for delivering the Internet to schools. The service devices were restarted using the backup devices. At 8:00; 45 minutes after the outage was reported, the service was restored in all schools.
The Ministry affirmed that the IT Department is monitoring all devices closely and continuously to prevent any further outage of service.
The Ministry also thanked the school principals and teachers who responded instantly to this technical issue by uploading videotaped lessons and directing students who receive distance learning this week to benefit from the explanations and videos available on the Ministry's YouTube channel.
