The self-service device provides electronic services that wouldn’t require the aid of any employees. The device has keyboards that suit the needs of people and would provide them with the full functionality to complete the services they need. The device also allows the use of voice commands as well.
Director of the Information System Department at the Public Prosecution, Mariam Hajji Abdulla said that getting the accreditation was an important achievement and represents a qualitative leap in the quality of service provided by the Public Prosecution to the public. She added that there are currently 14 of those devices located in areas where the public would go to seek services.
She noted that the public prosecution started using those devices in 2014, but this year saw the second edition of them which saw improved services that made it more suitable for people with disabilities. She highlighted that HE the Attorney-General Dr Ali bin Fetais al-Marri issued directives to ensure that people with disabilities get easy access to services by developing the self-service system and ensuring it can meet the needs of people with disabilities. She added that receiving the accreditation reflected the commitment of the Public Prosecution to supporting people with disabilities, and comes in the framework of realising one of Qatar National Vision 2030 goals of providing electronic services to all segments of society.
CEO of the Qatar Assistive Technology Center (Mada) Maha al-Mansouri praised the cooperation between the centre and the Public Prosecution, based on their keenness to enhance the opportunities and accessibility of information and communication technology in Qatar and the world. Mada Center provides several services and activities to various governmental and non-governmental agencies to enhance its role as a strategic enabler in ICT accessibility by developing the capabilities of various sectors, she explained.
Al-Mansouri noted that the cooperation between the centre and the Public Prosecution began in 2018 through work between Mada’s digital access team and the ICT management team of the Public Prosecution to improve and enable access to information and services on the Public Prosecution’s website. She added that the Public Prosecution’s website was approved in 2019 as a result of the efforts made and the commitment of the Public Prosecution team to apply global digital accessibility standards, and after passing the technical and usage evaluation.
Al-Mansouri explained that after monitoring the good impact of applying digital accessibility standards on the website on persons with disabilities and the elderly, work was launched to update and enable access to the digital platforms of the Public Prosecution, starting with the self-service device (kiosk) as the two parties cooperated from the beginning of the project in all design stages, evaluation, and accreditation, indicating that this accreditation is an addition to the digital accessibility achievements of Qatar, which ranked first in the world according to the Digital Accessibility Rights Evaluation Index.
