Ooredoo Qatar has advised people to stay alert as there has been an increase in the number of counterfeit emails and websites.
"Stay alert! We’ve seen a rise in the number of counterfeit emails and websites lately," the company said in a post on Twitter yesterday. "Remember, we won’t EVER send you an unsolicited request for personal information through email, or via pop-up windows on a website."
The advisory continued, "Verify the URL in your web browser address bar, don’t ever click links on an email purporting to be from us and don’t use any numbers other than our official call centre on 111 and WhatsApp on 44141111.
"If you’re in any doubt, contact us via Twitter @OoredooCare or via WhatsApp."
In an awareness video accompanying the tweets, titled 'Fraud Alert', Ooredoo urged people to never share their one-time password (OTP) or bank card details. An OTP is used to verify a person's identity, and scammers can access one's account and make transactions with the one-time password, Ooredoo explained.
"Ooredoo will never ask for this info over the phone or via messaging apps. Be cautious of unknown or fake URLs asking for info," the company added. "If you receive suspicious calls or messages, report them! Dial 111 or email [email protected]