Qatar Islamic Bank (QIB) has announced the introduction of new features to its award-winning Mobile App, in line with the bank’s "ongoing efforts to provide customers with faster and much easier experiences in fulfilling all their banking needs remotely".
With the latest release, QIB Mobile App registered customers are now fully empowered to update all their personal and employer information straight through the app, the bank has said in a statement.
Developed with customers’ daily banking requirements in mind, the QIB Mobile App now allows customers to benefit from new and simplified features, including uploading documents, updating QID and passport records, uploading employer information and salary certificates, updating tax declarations, and updating e-mail and national addresses, in addition to setting their preferred communication language.
With the new updates, QIB’s Mobile App now allows customers to upload supporting documents, such as the Update Form, Official Authorisation Letter and other documents by either selecting the document from the gallery or by capturing it using their mobile cameras, without any need to visit a QIB branch.
QIB customers who have an expired QID or passport in the bank’s records are now able to update their details by instantly uploading their new QID or passport, and can continue enjoying the full suite of QIB services offered on the app, including making transfers and payments or opening additional accounts.
Customers can fill, submit, and update the Common Reporting Standard (CRS), as well as completing and updating the Foreign Account Tax Compliance Act (FATCA) declarations. In compliance with the local regulatory requirements, all banking customers must update their tax information by filling the CRS and FATCA forms. The update takes less than a minute and customers are only requested to enter a one-time password (OTP), received on their registered mobile number, for security purposes.
QIB Mobile App users can also update their e-mail and national addresses linked to their QIB accounts in a simple and fast way via the QIB Mobile App. This feature will allow customers to keep receiving updates related to their accounts activities and transactions, as well as the latest news and offers from QIB instantly.
Moreover, customers can now update their preferred communication language, English or Arabic, for SMS, letters and e-mails instantly through the Mobile App without the need to contact QIB’s call centre.
D Anand, QIB general manager – Personal Banking Group, said: “The QIB Mobile App has become our customers’ preferred banking channel. It is a digital one-stop shop answering to all the banking needs of our valued customers from any location across the globe, and at any time with 24/7 accessibility. With these new updates, our customers will have the ultimate time-saving options to bank with us remotely, and they will enjoy the fastest ways to keep their information updated, accurate, and keep receiving our latest news and offers instantly and in their preferred language at all times.”
QIB has introduced major updates on its Mobile App, rated 4.7+ on Play Store and App Store, making it the most voted and top-rated application in the banking sector in Qatar. With more than 100 features, QIB Mobile App is now the "most comprehensive, convenient and secure banking channel for QIB retail customers to fulfill their banking needs remotely", the statement noted.
QIB Mobile App can be downloaded from Apple Store, Google Play and Huawei AppGallery. Customers can easily self-register using their active ATM/debit card number and PIN.
"The QIB Mobile App offers a seamless banking experience and allows customers to access all their accounts, check their finance status, perform many activities on their cards, transfer money locally and internationally, pay their bills and more," the statement added.
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