The Qatar General Electricity & Water Corporation (Kahramaa) has launched its Customer Satisfaction Survey for 2020 in an effort to achieve the corporate objective of excelling at customer services.
"The annual customer satisfaction survey helps stay abreast with the prevalent customer sentiment and seek valuable feedback to enable its relentless pursuit to enhance and improve the customer experience. Kahramaa places its customers and their interests at the front and centre of its business. Maintaining a high customer satisfaction level represents one of its corporate objectives," Kahramaa said in a statement Sunday.
The survey is being conducted by Nielsen Consultancy on behalf of the corporation. It covers all customer segments of Kahramaa, including residential, commercial, bulk and industrial customers.
Further, the assessment also seeks feedback from licensed electrical consultants and contractors who represent customers in the building permit and service connection processes in order to gain further insight into Kahramaa’s efficiency in these critical areas, the statement notes.
The survey is designed to comprehensively assess the satisfaction levels across Kahramaa’s key services and channels, including customer service centres, call centre, online channels and the mobile application.
In the wake of the Covid-19 pandemic, the survey is being conducted through telephonic and online channels. The survey commenced in the latter half of June and will continue through the coming months.
"Given the profound contribution that such surveys have a role in bringing about impactful improvements in its services and channels, Kahramaa has welcomed all its customers to participate in the survey and provide their invaluable feedback," the statement adds.
The survey is being conducted by Nielsen Consultancy on behalf of the corporation. It covers all customer segments of Kahramaa, including residential, commercial, bulk and industrial customers.
Further, the assessment also seeks feedback from licensed electrical consultants and contractors who represent customers in the building permit and service connection processes in order to gain further insight into Kahramaa’s efficiency in these critical areas, the statement notes.
The survey is designed to comprehensively assess the satisfaction levels across Kahramaa’s key services and channels, including customer service centres, call centre, online channels and the mobile application.
In the wake of the Covid-19 pandemic, the survey is being conducted through telephonic and online channels. The survey commenced in the latter half of June and will continue through the coming months.
"Given the profound contribution that such surveys have a role in bringing about impactful improvements in its services and channels, Kahramaa has welcomed all its customers to participate in the survey and provide their invaluable feedback," the statement adds.
