In order to assess the preparedness of its facilities and divisions to cope with the consequences of the spread of Covid-19, the Qatar General Electricity and Water Corporation (Kahramaa) successfully conducted a mock drill on June 15 and 16.
The exercise, according to an official statement, was held as part of Kahramaa's keenness to ensure the sustainability of the service and provide a healthy and safe environment for its employees and all other stakeholders.
The mock drill at the National Control Centre and the Distribution Control Centre tested the readiness of officials along with the ability and effectiveness of plans and risk mitigation measures adopted by Kahramaa to deal with emergency conditions.
The exercise assessed the readiness of the two centres to face risks in order to ensure the sustainability of the service and at the same time the health and safety of those who work with the facilities.
The drill also checked how all employees of the two centres at all levels of their job dealt with the risks and what measures they took to reduce effects of Covid-19. It was ensured that the operations were not affected or the individuals exposed to the risk of infection.
Kahramaa has formed a crisis management team headed by its president engineer Essa bin Hilal al-Kuwari. Sub-teams are following up the developments in a bid to take preventive and precautionary measures. They apply these measures in a way that ensures the sustainability of the service and preserves the health and safety of employees.
The risk assessment team of the main crisis management team worked on identifying and analysing all operational risks related to Covid-19 for all Kahramaa departments and made sure that all plans are ready and effective through several phases.
Kahramaa has also provided the necessary training and equipment to ensure that employees work smoothly from home and activities are carried out efficiently without any impact on the services provided to the public. These steps have been taken as part of Kahramaa’s commitment to provide electricity and water to all in Qatar.
Kahramaa has urged customers to make use of its online services, as part of the measures being adopted against Covid-19. The Corporation continues to develop its smart services to improve the experience of subscribers and recently signed an agreement to implement a customer relationship and billing management project with Oracle.
The objective is to provide a unified and comprehensive work system by making use of the best available systems in the field of customer service.