Carrefour Qatar is planning to open a new fulfilment centre before year-end aimed at further increasing its online shopping capacity as demand continues to surge, the company’s country manager, Laurent Hausknecht has said. “Our daily online capacity has reached 500 orders. Our plan, before the end of the year, is to open a new fulfilment centre, to jump to 1,000 deliveries daily,” he told Gulf Times.
Hausknecht noted that Carrefour Qatar data shows a strong uplift increase on online shopping with four times more demand compared to two months ago. As a result, he said, they are replenishing stocks frequently and doubled the capacity of their fulfilment centre by doubling the number of staff.
Carrefour constantly cleans trolleys
In addition, and with the help of Qatar Post, Carrefour also doubled the number of its trucks to guarantee timely delivery to its online customers.
Customers who prefer to avoid coming to the store can order their groceries and essentials from Carrefour Qatar webstore, through carrefourqatar.com or from the Carrefour mobile application, which can be downloaded on the Apple store or Google Play.
More than 10,000 items are posted for online orders, including fresh produce, beverages, home care items, and electronics, among others.
Apart from the Carrefour on the Talabat app, which has more than 2,000 essential products on the platform (same day delivery), Carrefour Qatar is also planning to offer a 'Click and collect' service this year upon ensuring to offer a premium service to its customers. Since the beginning of the novel coronavirus (Covid-19) pandemic, Hausknecht said Carrefour has been working closely with the Ministry of Public Health by quickly applying several new measures and adopting new initiatives in its stores to protect the community.
“We would like to thank the Qatar government for their efforts in fighting Covid-19 in Qatar and for helping us implement important steps in store and across our operations,” he said. The country manager said many customers have been fast at adapting to this new reality and changing the way they shop.
“From coming prepared with their shopping list, to wearing a mask while shopping and cleaning thoroughly their hands, most shoppers have understood the importance of responsible shopping and we continue to reiterate this to all our customers,” he added. “Accordingly, Carrefour has launched several awareness campaigns on the topic, by creating shopping tips videos and informative posts on social media. In addition, key in-store messages have been displayed at the entrance and throughout every store and advisories are regularly broadcast on the intercom to remind customers to maintain social distancing in five different languages,” Hausknecht said.
“All Carrefour colleagues are fully committed to maintain a pleasant shopping experience in store and online for our customers.”