A total of 20 staff from Hamad Medical Corporation (HMC) have been awarded a Fellowship in Person-Centred Care by US-based healthcare organisation Planetree International. The 20 staffers from HMC’s Centre for Patient Experience and Staff Engagement (CPESE) are the first in the world to receive the fellowship.
The Fellowship was awarded to the CPESE staff during Qatar’s inaugural Patient Experience Forum in Doha in November. HMC’s CPESE has also been honoured as the world’s first ‘Planetree Professional Department’ and was presented with the 'Early Adopters of the Planetree Fellow in Person-Centred Care Programme’ designation at the Planetree Person-Centred Care Conference held in Orlando, Florida, USA earlier this year.
Nasser al-Naimi, deputy chief of quality, CPESE and director, Hamad Healthcare Quality Institute said the first group of Fellows at HMC have forged a new path. “Becoming a Fellow signals not only their conviction that person-centred care is the right thing to do, but also their professional track record of putting person-centred care into action. The process for becoming a Fellow focuses on expanding one’s knowledge about person-centred approaches to care, and then applying that knowledge to make healthcare better,” said al-Naimi.
He said HMC is honoured to be associated with the Fellow in Person-Centred Care credential as it demonstrates the priority the organisation places on providing person-centred care. “In 2018, HMC signed a three-year partnership with Planetree to strengthen CPESE’s capabilities by providing strategic direction and support to further enhance our commitment to putting the patient first,’’ said al-Naimi.
The fellowship programme is based on the principles of person-centred care and requires participants to provide evidence for a range of activities based on the three domains of learning, doing, and sharing. Dr Susan Frampton, president of Planetree International said the fellowship programme was not just a first for Qatar, but internationally.
“Working together, Planetree and HMC’s dedicated CPESE team have developed a unique recognition of excellence. The Fellow in Person-Centred Care credential not only signifies a thorough knowledge base of person-centred care, but requires evidence of the practical application of that knowledge to one’s work to advance the field of patient experience,” added Dr Frampton.