QIB was recently awarded by The Asian Banker as the ‘Best Digital Bank’ in Qatar.
The award recognises the bank’s digital transformation efforts by introducing personalised and innovative digital products and services that simplify banking and improve the customers' overall experience.
The Asian Banker and the international panel of advisers look out for innovations that work. They identify and award frictionless transaction services that have significantly contributed to the transformation of the industry and have added value in serving the customers as well as improving the institution’s performance. In doing so, they look at the degree of innovation, the quality of strategy and execution, as well as actionable results.
On the award, QIB Group chief executive officer Bassel Gamal said, “We are humbled by the international recognition we have been receiving for our digital transformation outcomes. In recent years, we have replaced our core banking system, developed a brand new omni-channel digital platform for both our retail and corporate customers, and embarked on a bank-wide digital transformation to make the use of all our key products and services simpler, faster, and more convenient for our customers".
Gamal said, "We worked hard to become a real 24x7 institution, offering our customers the possibility to perform the majority of their daily banking needs through our Mobile App and Internet Banking platforms without the need to visit a branch. At the same time, as we are introducing end to end digital solutions, the automation of our processes along with the migration of front end activity to digital channels are creating significant internal efficiencies".
Last year, QIB was the first bank in Qatar and the first Islamic bank in the world to provide “Instant Finance”, an end-to-end fully digitised service. This innovative service allows eligible customers to get new or additional personal financing in a few clicks through the award-winning QIB Mobile App.