The Qatar Financial Centre (QFC) has revamped its call centre operations to enhance customer experience and satisfaction, demonstrating the continued commitment to providing premium customer support.
The latest developments included expansion of talent and new partnerships. As part of its ongoing commitment to provide world-class services, QFC recently partnered with Vistas to manage its customer experience centre.
This partnership would bring to fruition QFC Authority’s (QFCA) vision of providing “best in class single window lifecycle management” to customers, its spokesman said.
From seamless Omni channel customer interaction to efficient processing of customer transactions and back office, Vistas will be responsible for the operations and management of this centralised unit. This partnership is aligned with QFCA’s strategic objective to provide best in class services and innovative solutions to its customer base.
Vistas, is the largest local service provider, that designs, develops and manages technology driven operations management across a diversified client base. As a multifaceted company it provides agile and quality driven models to meet varying customer needs in a fast changing market.
“We understand how vital this pillar is to service and scale up the QFCA customer base in support of Qatar’s diversification efforts. We are committed to this partnership and to establish Qatar and QFCA as a destination of choice for global entities looking to base their operations out of the region,” according to Suraj Thampi, chief executive, Vistas Global.
The QFC has long maintained world-class customer support with dedicated account managers who lead clients through the entire licensing and post-licensing process. QFC clients can expect personalised assistance with immigration and employment regulations, on-boarding process, access to an online application portal for non-regulated firms and other business operations support.
“Client satisfaction is very important to the QFC and we ensure that they experience a seamless process in setting up their business in Qatar. We achieve this by providing expert insight in all aspects of setting up a business in Qatar and expanding to other markets,” said Raed al-Emadi, chief commercial officer, QFCA.
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