QFC Employment Standards Office report provides overview of ESO strategy, initiatives, key milestones
July 16 2019 12:06 AM
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Luigia Ingianni
Luigia Ingianni, ESO commissioner at QFC, with the ESO team.

The Employment Standards Office (ESO) of the Qatar Financial Centre (QFC) has released its annual report which provides an overview of the ESO’s strategy, initiatives carried out, and key milestones from 2016 to 2018.
Through its mission ‘Improving workplace relationships’ and strategy inspired by the Qatar National Vision 2030, the ESO aims to stimulate a productive labour market, foster economic growth, and support the national economic diversification strategy.
Since its inception in 2015, the ESO has offered a variety of professional services free of charge to the QFC community. In particular, the ESO has provided QFC clients with over 1,000 advisory services, a variety of workshops, awareness and training sessions, and performed a significant number of labour investigations and workplace inspections aimed at monitoring the level of compliance with employment standards.
The ESO’s Dispute Resolution Centre — the first and unique administrative dispute resolution centre for employment in the region, which operates under the guidelines of the International Labour Organisation (ILO) — has amicably resolved over 80% of employment complaints received.
In 2017, the ESO established the ‘Think-Lab’, the first social dialogue platform where employees, employers, and institutions meet to discuss employment matters, labour market trends, and new policies for the evolving labour market.
The ESO co-operates with the Ministry of Administrative Development, Labour and Social Affairs and the ILO on critical initiatives to support the Qatari labour market and the implementation of ILO standards.
Luigia Ingianni, ESO commissioner at the Qatar Financial Centre, said: “As an integral part of Qatar’s strategic economic diversification efforts, the Qatar Financial Centre is committed to maintaining a sustainable business ecosystem.
“By living the QFC values — integrity, synergy, passion and excellence, dynamism, and client focus — we are continuing to build trust among employers, employees, and QFC institutions, while also improving the climate for investment and economic growth.”
Ingianni added: “Working in synergy with the Ministry of Administrative Development, Labour and Social Affairs, international stakeholders, as well as employers and employees from the private sector enables us to foster human, social, and economic developments — three of the four pillars of the Qatar National Vision 2030, which lead to sustainable economic growth.
“Through our strategy, we are also committed to supporting the achievement of the UN Sustainable Development Goals by continuing to exploit our resources to foster equality, inclusion, human development, partnerships, as well as safe and healthy work conditions within our community.”
The ESO is the QFC’s independent institution administering the QFC Employment and Data Protection Regulations. The ESO comprises the Employment Directorate, which includes the Dispute Prevention, Dispute Resolution, Labour Market Information System and Occupational Safety and Health, and the Data Protection Directorate, the QFC data protection supervisory authority, which works in line with EU GDPR principles.



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