Hamad Medical Corporation’s (HMC) Center for Patient Experience and Staff Engagement (CPESE), under the leadership of Nasser al-Naimi, deputy chief of Quality at CPESE and director of the Hamad Healthcare Quality Institute, held a dinner recently to recognise members of its Patient-Family Advisory Councils (PFACs).
The purpose of the dinner was to acknowledge the council’s members and to thank them for their vital contribution, HMC said in a statement.
“In December 2018, we formed PFACs across five of our sites. These PFAC groups meet monthly to discuss concerns that influence patient and family members’ experience, prioritise patient experience improvement initiatives, work with hospital teams to design and implement these initiatives, and guide HMC in its future endeavours around the delivery of person-centred care,” said al-Naimi.
“Working with patients and families as advisers at the organisational level is a critical component of patient and family engagement at HMC. This person-centric approach to care ensures that the service we provide at HMC best meets the needs, values and preferences
of our patients and their family members. Our PFAC members are valuable partners and this celebratory dinner was about recognising them and their contribution in improving healthcare for HMC and for Qatar,” he added.
PFACs are made up of patients, families and caregivers who collaborate with clinical, administrative and support staff at HMC to provide guidance on how to enhance the patient and family experience.
Around 55 patient and family members are currently part of HMC’s PFACs, with each council meeting monthly and representing the Ambulatory Care Center, Enaya Specialised Care Center, Communicable Disease Center, Home Healthcare Service and the Private Nursing Service. Members of the various councils represent the patient population and the community at large and include both Qatari and expatriate
representatives.
Al-Naimi said while the PFACs are currently being piloted at five sites, there are plans to form PFAC’s at each of the HMC hospitals and facilities in the future.
HMC is currently working towards the Planetree Person-Centred Care certification, the statement notes. The only programme of its kind, the certification formally recognises an organisation’s ability to deliver excellence in person-centred care and is designed to connect healthcare professionals with the voices and perspectives of patients and their families.
Nasser al-Naimi
“In December 2018, we formed PFACs across five of our sites. These PFAC groups meet monthly to discuss concerns that influence patient and family members’ experience, prioritise patient experience improvement initiatives, work with hospital teams to design and implement these initiatives, and guide HMC in its future endeavours around the delivery of person-centred care,” said al-Naimi.
“Working with patients and families as advisers at the organisational level is a critical component of patient and family engagement at HMC. This person-centric approach to care ensures that the service we provide at HMC best meets the needs, values and preferences
of our patients and their family members. Our PFAC members are valuable partners and this celebratory dinner was about recognising them and their contribution in improving healthcare for HMC and for Qatar,” he added.
PFACs are made up of patients, families and caregivers who collaborate with clinical, administrative and support staff at HMC to provide guidance on how to enhance the patient and family experience.
Around 55 patient and family members are currently part of HMC’s PFACs, with each council meeting monthly and representing the Ambulatory Care Center, Enaya Specialised Care Center, Communicable Disease Center, Home Healthcare Service and the Private Nursing Service. Members of the various councils represent the patient population and the community at large and include both Qatari and expatriate
representatives.
Al-Naimi said while the PFACs are currently being piloted at five sites, there are plans to form PFAC’s at each of the HMC hospitals and facilities in the future.
HMC is currently working towards the Planetree Person-Centred Care certification, the statement notes. The only programme of its kind, the certification formally recognises an organisation’s ability to deliver excellence in person-centred care and is designed to connect healthcare professionals with the voices and perspectives of patients and their families.