Ooredoo has signed a 10-year contract with global enterprise and technology leader NCR to upgrade and maintain its next-generation Self-Service Machines (SSMs).
The agreement includes a complete technology upgrade, deployment, and maintenance of services for up to 150 new NCR SelfServ 80 series kiosks, which will be installed throughout Ooredoo’s mobile retail outlets.
The roll-out of the new interactive SSMs forms part of Ooredoo’s strategy of complete digitalisation, offering a superior digital experience for customers. The upgraded technology will offer a more engaging and intuitive interaction, with customers being able to carry out a number of transactions via the machines including bill payment, prepaid services and functions of the Nojoom rewards programme. The SSMs will also support future Ooredoo services.
Looking to the future the new SSMs represent significant investment protection has, thanks to the advanced technology used, they are the most configurable, upgradable kiosks in the industry, fully capable of supporting ever more complex transactions.
Ooredoo Qatar COO Yousuf Abdulla al-Kubaisi said: “We are pleased to have extended our relationship with NCR, as our companies are very much aligned. NCR is the ideal partnership for us with its innovative technology, services, and leadership. The new SSMs are simple and easy to use, making even the most complex transactions easy to perform thanks to the advanced technology and extensive capabilities, and we expect rapid adoption by our customers. Crucially, we know the advanced security technology will also help customers have confidence in the safety of each and every transaction.”
Richard Richardson, vice-president T&T EMEA at NCR, said: “We are excited that NCR was awarded this contract as it enables us to be Ooredoo’s partner of choice for future initiatives and supports their digital store strategy. We are looking forward to continuing our strong collaboration with Ooredoo and expanding our innovative offerings to further provide their customers with an unbeatable experience.”
Customers can look forward to using the new SSMs across Ooredoo’s network of mobile retail shops very soon, Ooredoo said in a statement.