Ooredoo launches WhatsApp line for customer service
May 20 2019 01:18 AM
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Ooredoo has announced a new digital communication channel for customers to get in touch when they need help or advice with their Ooredoo products and services. 
From today, customers can use the popular online messaging service – WhatsApp – to contact the telco provider. This means “yet another convenient way for them to access support”, the company has said in a statement. 
The Ooredoo WhatsApp account number is 4414 4414 and customers will be able to use it to get in touch with customer service agents from 7am until 10pm, seven days a week. During Ramadan, the opening hours will be 9am until 
midnight.  
The new WhatsApp communication channel will be a response-only service. “Ooredoo will not ever use the channel to contact customers directly, but will only respond when contact is initiated by the customer,” the statement noted. 
The account is verified as an official business account, so customers can rest assured the channel “is a safe and secure way to contact Ooredoo and is protected from spam”. 
Manar Khalifa al-Muraikhi, director, public relations and corporate communications at Ooredoo, said, “In line with our corporate strategy of complete digitalisation, we’re constantly looking for ways in which we can encourage our customers to use digital channels whenever they need to contact us, as they’re quick, efficient and convenient. 
“Following on from the successful relaunch of our Live Chat service, we’re now absolutely delighted to be able to include WhatsApp as a digital communication channel, as we know a huge number of our customers use WhatsApp and it’ll mean yet another way they can get in touch with us quickly and securely when they need to. We look forward to serving them quickly and efficiently as and when they need us.”
Customers need to add the Ooredoo WhatsApp number to their contact list and they will then be able to send WhatsApp messages any time during the service’s opening hours.




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