49% users aware about their rights: CRA survey
March 17 2019 10:43 PM
The event was held at Mall of Qatar.
The event was held at Mall of Qatar.

The Communications Regulatory Authority’s (CRA) public outreach event to celebrate World Consumer Rights day under the theme 'Better Digital World' concluded Sunday. 
The event was held at Mall of Qatar from March 14 with the aim of raising awareness about telecom consumers’ rights and responsibilities. 
CRA surveyed 493 visitors during the event. The results indicated that 49% of respondents were aware that they had the right to lodge a telecom complaint with CRA if their telecom service provider did not resolve their lodged complaint. Also 56% of respondents said they had faced a fraud attempt via telephone calls, SMS messages or social media and had been asked to disclose personal information related to their telecom or bank accounts. However, 78% confirmed that they had the appropriate awareness not to disclose the information.


Faisal Ali al-Shuaibi

“During the event, we have noticed an increase in visitors' awareness about the importance of being aware of their rights and responsibilities as telecom consumers. CRA ensures to balance the rights of consumers with the needs of service providers, consumers’ awareness of their rights and responsibilities contributes to the development of the sector, by encouraging telecom service providers to provide the best competitive services towards consumers’ satisfaction,” said Faisal Ali al-Shuaibi, manager, public relations and communications, CRA.
The event also included a range of awareness activities for children and adults, and CRA’s team provided visitors with awareness tips on different topics related to telecom services such as international roaming, bills and scam SMS messages and calls, the authority said in a statement. 
The CRA team talked to visitors about the authority's role, public services and telecom complaint process; in addition, visitors were able to lodge their complaints onsite.
Telecom consumers can lodge a complaint with CRA through different channels: from Qatar through CRA’s 24/7 hotline number (103), 00974 44069938 from overseas, CRA’s email address [email protected], CRA’s mobile application 'Arsel', CRA’s Twitter account @CRAqatar, filling CRA’s complaint form on the website, www.cra.gov.qa, or by visiting the CRA headquarters at Al Nasr Tower B.



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