The National Service Division (NSD) of Abdullah Abdulghani & Bros Co (AAB), the exclusive distributor of Toyota and Lexus in Qatar, held the Jishuken-Kaizen Best Practice Sharing Event. ‘Jishuken’ is a Japanese word for ‘self-reliance or autonomy’ and it is Toyota Motor Corporation’s (TMC) management directed Kaizen activities where management members identify areas in need of continuous improvement.
Meanwhile, ‘Kaizen’ is a Japanese word which means ‘Continuous Improvement or Change for Good’. This is an inherent part of the corporate value and culture of AAB which has been imbibed and applied by the whole company in its operations and activities.
The Jishuken Activity was first organised by AAB-NSD in 2017 at the Mechanical Section of the Main Workshop and Quick Service Centers.
The objective of the exercise was to promote active participation of all staff and welcome creative ideas while being engaged in the Kaizen Small Group Activity (SGA) through the “bottom-up” approach. This initiative paves the way to recognise and reward the staffs’ contribution towards the improvement of service operations.
The 2019 Jishuken Activity had 13 teams including SGA teams from Mechanical and Body and Paint sections. Three awards for the Most Valuable SGA Jishuken Best Practice were declared from each section.
Yoshiyuki Koike, general manager – TMC/Bahrain Representative Office (BRO) and Masayuki Fukumori OFM – TMC/BRO were welcomed by R K Murugan, AAB’s acting CEO/COO-Automotive Division; Arunkumar Customer Service director; Muthusamy Chinnappan, senior manager-NSD and other AAB senior managers.
The previous years’ Best Practice Kaizen Competition was changed to Jishuken Activity -Kaizen Best Practice Sharing to shift the focus of the participants on sharing their best practice ideas not just for competition.
The Jishuken – Kaizen Best Practice Sharing activity is one of AAB’s endeavours to ensure that the best interest of its customers and partners are top priority and served with the improved processes and systems in place.
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