The Ministry of Transport and Communications (MoTC) on Sunday launched its first mobile app, and announced 25 new e-services related to maritime transport affairs, specifically for small and large vessels.
Also, the launch event was highlighted by a signing ceremony between MoTC and Qatar Post for the delivery of the certificates and ownership cards for the transactions completed via the new mobile app or MoTC website to their respective individuals and companies.
The agreement was signed by Hassan al-Hail, adviser to HE the Minister of Transport and Communications Jassim Seif Ahmed al-Sulaiti, and Qatar Post chairman and managing director Faleh al-Naemi.
Speaking at the event, Noor Shahdad, director of International Relations and acting director of Public and Relations and Communications at MoTC, said: “This comes in the context of MoTC’s ongoing endeavours to deploy e-government system standards nationwide, as well as the objectives of the Qatar Digital Government 2020 Strategy, which aims to better serve individuals and business, create efficiency in government administration and increase government openness.
“The MoTC is set to make all its e-services available on its mobile application in the future. It plans to add land transport e-services as soon as the relevant land transport laws and regulations are officially released.”
Mashal Ali al-Hammadi, director of E-Goverment Programmes & Standards and acting MoTC Information Systems Department head, said: “The application is now available on Apple and Android stores, making it easier and faster to reach the ministry’s information, events, news and services published on the MoTC website.”
She added: “Deploying the best technologies and streamlining e-services were undertaken when designing and developing this mobile application in order to help users access and complete their e-services quickly and smoothly.
“This will make people visit the ministry’s offices less frequently as they are now able to make their requests anytime anywhere around the clock. The application also helps users contact the ministry directly via multiple channels and social media platforms that are available in the app.”
Speaking to Gulf Times on the sidelines of the event, al-Hammadi said with the launch of the new app, the ministry hopes to cut customer footfall in its offices by around 50%.
She added that the application is reliable in terms of cybersecurity, having been tested and verified by the Qatar Computer Emergency Response Team (Q-CERT).
Al-Hammadi said small vessels and jet ski ownership transfers, adding or removing an owner to small vessels, issuing a certificate for small vessel owners and issuing a minimum safe manning certificate are among the new e-services revealed Sunday.
“The ministry places considerable attention on developing its services and making them accessible and available anytime, anywhere, for the best user experience and highest satisfaction,” she said.
Other maritime transport e-services include the issuance of 'to whom it may concern' certificates, certificates on deletion of a large vessel, certificates of insurance validity, replacement certificates, and rodent-free certificates.