The QNB Group is the first in Qatar to deploy a customer experience strategy powered by the next generation of innovative ATMs and interactive software developed by NCR Corporation to "offer more self-service banking options and improve customer experience".
On the new strategy, Adel Ali al-Malki, general manager (QNB Group Information Technology) said, “Our retail consumers expect simple, quick and seamless banking services. We partnered with NCR to improve our digital banking services and ensure our consumers’ self-service banking experience remains frictionless and exceeds expectations.
“Branches remain critical for financial institutions across the world as more complex, high-margin products, long-term financial planning and other highly specialised services continue to be managed in-person,” said Wael el-Aawar, vice president, NCR Banking Services for Middle East and Africa.
“We are happy to be part of QNB’s transformational journey as they implement NCR’s digital innovations to provide superior connected experiences for their customers”.
QNB Group retail banking general manager Heba al-Tamimi said, “QNB's digital branches will help increase the number of customers by electronic services to facilitate and accelerate their banking transactions. In addition, through the transfer of normal transactions in the branches to self-service channels, branch staff will be able to allocate more time to serve customers and provide high-value services”
NCR’s new interactive teller and Interactive Enterprise software assisted-ATMs deliver an omni-channel banking experience more aligned to tablet and smartphone interactions, while ensuring reliable and secure access to cash.
They also deliver a wide range of deposit and dispense options that can handle the highest volumes of transactions to ensure QNB's ATMs remain available to customers whenever they want.
QNB Group’s presence through its subsidiaries and associate companies extends to more than 31 countries across three continents providing a comprehensive range of advanced products and services.
The total number of employees exceeds 29,000 operating through more than 1,200 locations, with an ATM network of more than 4,300 machines.
LEAVE A COMMENT Your email address will not be published. Required fields are marked*
‘Private sector credit boost to help Qatar non-oil sector stage recovery this year’
Qatar’s plans to raise LNG output will lead to boom in maritime transport, logistics services industry, says QNB chief
Maritime sector has huge absorptive capacity, says Milaha chief executive
Minister of Commerce to inaugurate ‘Made in Qatar’ in Kuwait today
Doha Bank’s exceptional feats honoured at NABS awards
Fed doesn’t want another repo crisis, but Treasury isn’t helping
Asian markets tumble as coronavirus hits earnings and growth
Bullish calls for Korea won stay even as virus fears re-emerge
Wildfires are just a beginning of Australia dollar’s climate woes