The new system, “Tam” — which means “consider it done” in Qatari dialect — mimics human activities using software robots and artificial intelligence to perform clerical tasks and functions such as entry, processing, and transfer of data.
The “Tam” system is initially capable of performing more than 70 transactions in less than two hours, which otherwise would have taken more than one day to finish. It also functions 24 hours a day and seven days a week, while reducing error rate to 0%.
“The introduction of RPA into our operations is part of a company-wide initiative to automate the workplace with the ultimate goal of maximising our efficiency and accuracy, and we are proud to be one of the first Qatari companies to adopt such cutting-edge technology,” said Milaha president and chief executive Abdulrahman Essa al-Mannai.
“Tam” will not only free up staff to focus on complex higher-value tasks, decision-making, and client engagement but also directly contribute to the creation of a knowledge-based economy, a key component of Qatar National Vision 2030.
“The use of RPA is becoming an inevitable requirement for large organisations, and we are already seeing promising results from the new system, particularly with our finance department, which first started implementing it,” Saleh al-Haroon, Milaha’s senior vice-president (Support Services) said.
Milaha’s RPA initiative was supported by Roland Berger, a global strategy consulting company, and deployed by FourNxt, an innovative tech company which provides Artificial Intelligence and Internet of Things solutions.
In addition to integrating “Tam”, Milaha continues to assess and adopt new technologies in the workplace to streamline operations, increase efficiency, and improve synergies among its various business units and corporate functions, according to its spokesman.