Ooredoo has marked a new chapter in its business customer service innovation, celebrating the second anniversary of the Enterprise Services Centre by launching a new lab to test its wide range of managed connectivity services and innovative concepts.
The new Service Delivery and Assurance Lab will test advanced business solutions before rolling them out, provide proof of concepts, simulate potential customer incidents, and test the effectiveness of different scenarios that could provide quick and efficient resolution to any service issue.
Ooredoo’s front-line team of engineers and customer support experts works with global technology vendors to develop innovations that enhance and complete business services.
Ooredoo COO Yousuf Abdulla al-Kubaisi said: “Delivering an excellent customer service experience is the foundation of our business model. Our new Service Delivery and Assurance Lab will leverage best practices to develop innovative solutions to address complex customer challenges. We are helping Qatar’s organisations run better, create business value, and transform their customer experience.”
Showing the strong momentum in Ooredoo’s customer service innovation, the Enterprise Services Centre has marked two years in providing customers with positive experiences and resolving all business customer questions and incidents.
Al-Kubaisi added: “As the communications field rapidly evolves, Ooredoo is committed to training our Enterprise Services Centre staff on the latest technology. By integrating the latest innovations across managed connectivity, collaboration services, and the Internet of Things, we can deliver breakthrough solutions that optimise the business customer experience.”
Business customers can leverage the Ooredoo Advantage, making Ooredoo “Best for Business”, thanks to its breadth and depth of talent, best fixed and mobile networks, broadest portfolio of ICT services and solutions, and trusted partner for 60 years.
