Vodafone Qatar announced on Wednesday that it had recovered the company’s network on 2G and 3G voice calls to Vodafone numbers and international calls, as well as data capability.
The company said it was continuing to work towards full restoration of all services as soon as possible.
In an infographic posted on Vodafone Qatar’s social media accounts around 7pm, the telecommunications service provider said calls and SMSes to/from Vodafone Qatar, 3G data services, international calls and roaming services had been restored.
Work on restoring services such as calls and SMSes to/from other networks in Qatar and 4G data was in progress, the infographic revealed.
According to Vodafone, customers need to manually select Vodafone’s 3G network in settings. “Vodafone is continuing to work towards full restoration of all services as soon as possible,” the company said in a statement.
An infographic from Vodafone Qatar.
Vodafone Qatar experienced a major network outage with their Home Location Register (HLR), a key hardware component of their core network, at 3.30am on Monday.
HLR failure directly impacts the ability to make and receive calls and data sessions, said Vodafone, adding that the equipment failure took place during a network upgrade and extended to the network back-up and redundancy systems.
Vodafone said it had deployed all available resource to restore full connectivity across the network with the support of global network experts who flew into Qatar on Tuesday morning.
Vodafone Qatar CEO Ian Gray said, “The network outage is extremely disappointing and unprecedented. Our team is working around the clock to resolve the issue. We apologise to all customers who have been affected by this incident and thank them for their patience. We also want to assure customers that the whole Vodafone organisation is committed to regaining their trust and satisfaction.”
Once full service has been restored, Vodafone Qatar said it will address the issue of recognising the customer inconvenience that has arisen as a consequence of the event "through an appropriate means of compensation".
The company said it was continuing to work towards full restoration of all services as soon as possible.
In an infographic posted on Vodafone Qatar’s social media accounts around 7pm, the telecommunications service provider said calls and SMSes to/from Vodafone Qatar, 3G data services, international calls and roaming services had been restored.
Work on restoring services such as calls and SMSes to/from other networks in Qatar and 4G data was in progress, the infographic revealed.
According to Vodafone, customers need to manually select Vodafone’s 3G network in settings. “Vodafone is continuing to work towards full restoration of all services as soon as possible,” the company said in a statement.
An infographic from Vodafone Qatar.
Vodafone Qatar experienced a major network outage with their Home Location Register (HLR), a key hardware component of their core network, at 3.30am on Monday.
HLR failure directly impacts the ability to make and receive calls and data sessions, said Vodafone, adding that the equipment failure took place during a network upgrade and extended to the network back-up and redundancy systems.
Vodafone said it had deployed all available resource to restore full connectivity across the network with the support of global network experts who flew into Qatar on Tuesday morning.
Vodafone Qatar CEO Ian Gray said, “The network outage is extremely disappointing and unprecedented. Our team is working around the clock to resolve the issue. We apologise to all customers who have been affected by this incident and thank them for their patience. We also want to assure customers that the whole Vodafone organisation is committed to regaining their trust and satisfaction.”
Once full service has been restored, Vodafone Qatar said it will address the issue of recognising the customer inconvenience that has arisen as a consequence of the event "through an appropriate means of compensation".
