Qatar Airways has launched a new online portal to assist passengers to apply for and manage their ticket refund process in Saudi Arabia, Bahrain and the UAE.
The announcement is part of the “airline’s ongoing efforts to limit inconvenience to its passengers who are affected by the recent airspace and office closures, alongside the blocking of the airline’s website, providing reassurance that customers remain the airline’s utmost priority”, the Doha-based carrier has said in a press statement.
The service – ‘Refund request form’ – is available at https://refundsapp1.blueivysync.com/refund_form/customer-refund.html
Following the closure of airspace and its offices as well as the blocking of its websites, Qatar Airways has “focused on finding innovative solutions and limiting the impact on passengers”, the airline points out. This includes providing “flexible commercial and refund policies” for any passengers whose flight has been impacted by the recent travel bans.
In addition, since the airspace closures began, the airline said it has been providing regular communication through its increased global call centre capacity and new, flexible call-back function on its Facebook page. “Qatar Airways has also taken all efforts to reassure its passengers that the vast majority of its global flights remain undisrupted and that those affected will be assisted as quickly as possible. The airline is widely recognised as offering the world’s best service and holds the title of ‘World’s Best Airline’, as awarded by the customer-voted Skytrax awards 2017,” the statement adds.
Qatar Airways’ operations to and from its Doha hub continue to run smoothly, with 90% of flights departing within 15 minutes of their scheduled departure time.
The airline recently released its annual report for the fiscal year 2017, revealing a net profit of $541mn, a 21.7% year-on-year increase. The results also show an annual revenue increase of 10.4%. This week, the airline also revealed the ‘First in Business Class’ seat, Qsuite, debuting at the Paris Air Show followed by its maiden journey between Doha and London Heathrow on June 24.
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