Skyline Automotive, the official distribution partner for Hyundai in Qatar, has launched ‘a generous Ramadan promotion’, running until June 30.
Hyundai owners are being offered a stress-free service experience by way of free health and safety check-ups for their vehicles, a special offer on oil changes and a free car wash.
“Since launching late last year, Skyline Automotive has put customer service at the core of its business,” said general manager Paiman El Malla, who leads an international leadership team with extensive experience working for many of the world’s top automotive brands.
“The business has made significant investments in finding the right international talent passionate about meeting customer needs and supporting them in earning Hyundai certifications at the company’s headquarters in South Korea,” he explained.
In the past few months, Skyline Automotive has made additional investments in a number of major initiatives designed to develop a personalised approach to customer care.
These include a focused programme of staff training, plans to create an innovative staff academy, and building a series of strategically located aftersales service centres.
All members of staff are trained to the highest and most rigorous quality control standards required as part of Hyundai’s global certification process. The proposed aftersales training academy is aimed to enable continuous learning opportunities on the ground in Qatar, setting a benchmark for the highest standard of customer care.
Plans are also on track to expand existing service facilities, which will cover 28,000sqm in the Industrial Area. This large site will be fully stocked with a wide array of spare parts and provide a range of service options to all Hyundai customers in Qatar no matter where the vehicle was purchased originally.
Skyline Automotive is also building technologically advanced and customer-centric aftersales centres around Doha. These centres will be staffed by experienced teams well-versed in the latest processes and most advanced systems.
El Malla said: “All of the various initiatives that we have been engaged in are designed to set new standards for customer service, and put customer needs at the heart of everything
we do.”
Skyline Automotive’s showroom is on B-Ring Road. The service centre, located in the Industrial Area on Street 26, Gate 41, is open Saturday through Thursday from 8am to 5pm. It can be reached at +974-4489-1111.