CRA alerts consumers to protect personal information against potential risks
May 02 2017 09:29 PM
CRA Consumer Affairs Department manager Amel Salem al-Hanawi
CRA Consumer Affairs Department manager Amel Salem al-Hanawi


The Communications Regulatory Authority (CRA) has noted an increase in number of complaints regarding scam calls through its 103 hotline, media reports, and social media comments. CRA would like to urge consumers to not share any personal information that could compromise their privacy if they receive a call from unknown persons.

Significant numbers of consumers reported receiving calls (through apps like WhatsApp and Viber, etc.) from persons claiming to be from their service provider asking for private details such as QID number, bank account number, passwords, etc. CRA would like to caution that these calls are illegitimate and consumers should not share their details to avoid risking fraudulent activity.

If in doubt, CRA recommends that consumers reconfirm requests for information by contacting their service provider before sharing their information. CRA also advises telecoms consumers not to share other account information such as pin number, password, activation code or user name received by SMS from their service provider.

To tackle this issue, CRA said it is working closely with the two licensed service providers to take measures to better protect the privacy of Qatari residents by reducing the number of unsolicited and illegitimate calls. CRA also said it continues to work with its local and regional partners to address threats related to unsolicited and illegitimate telemarketing calls.

“We strive to ensure all communication consumers have adequate and reliable protection when using the communication networks. Service providers are working to provide solutions for scam calls, we encourage consumers if they have received scam calls to report it to their service provider.” said Amel Salem al-Hanawi, Consumer Affairs Department manager.

The CRA said it is continually looking for new ways to improve the experience of telecom consumers in Qatar, and engage consumers of communications services and increase awareness about their rights and responsibilities and consumers have an active role to play in this process by staying informed and exercising their rights.

To this end, the CRA has launched a number of initiatives to improve consumer experience. For example, a new interactive complaints management system to make it more convenient for consumers to lodge and monitor complaints.

CRA also launched its award-winning app, Arsel, which means ‘send’ in Arabic. The app, which is compatible with both iOS and android platforms, significantly increases transparency for all parties and collects data that will help CRA to work effectively with the service providers to improve the quality of services across the country.

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