Qatar General Electricity & Water Corporation (Kahramaa) has announced that, starting today, it will stop receiving paper applications for service modification and instead make the process completely electronic.
The move is part of Kahramaa’s efforts to maintain a clean environment and reduce carbon emission in order to provide for a sustainable environment in accordance with Qatar National Vision 2030.
Subscribers and approved contractors can now apply for the service through the Kahramaa website. In the next stage, it will be launched through the Kahramaa smart application.
To be able to use this service, an applicant should register a valid e-mail and phone number, in addition to having an account with Kahramaa. Then, the applicant will be able to proceed with his application after verifying the required documents and entering the necessary information. Upon successfully completing this, a confirmation SMS will be sent to the registered phone number, including a number for follow-up.
Kahramaa has adopted a plan to gradually stop paper transactions and applications and transfer to electronic and smart services.
As the first step to turn electronic and paperless, Kahramaa stopped issuing monthly utility bills to customers by post, back in 2012. Since then, all bill payments are made electronically by customers through different modes, namely select bank ATMs, Ooredoo kiosks or by directly making payments through debit cards at its customer service centres.
While there were long queues in front of utility bill payment counters at the Customer Service Centres earlier, the decision to go paperless did away with such queues to some extent, it was found.
KAHRAMAA
