The new full-service outlets are designed to manage all personal insurance products - car, home, boat, personal accident benefit, travel insurances - and claims services with “enhanced technology and a welcoming customer service staff”, the company has said in a press statement.
The branch timings for Abu Hamour are from 7am to 3pm, Sunday to Thursday, and from 8am to 1pm on Saturdays. The kiosk timings are from 10am to 10pm, Saturday to Thursday, and from 4pm to 10pm on Fridays.
The branch and kiosks were inaugurated by Salem al-Mannai, deputy Group president and CEO, QIC - Mena region.
Speaking at the opening ceremony of the new branch in Abu Hamour, al-Mannai said: “The opening is part of our ongoing efforts to bring our personal insurance products and services to all the customers in Abu Hamour and move closer to their requirements.”
The new kiosks at Landmark and Villaggio are equipped with self-service counters for customers to file and track their motor claims without having to wait in a line. “We’re delighted to be the first in the region to launch fully equipped, state-of-the-art functionality areas - the self-service kiosks - for managing claims.”
Customers can now file their motor claim using the self-service kiosks in the following steps: 1) by entering the policy number and civil ID, 2) entering the police reference number and 3) selecting the preferred workshop for repair from the provided list of approved workshops.
Upon registering, customers will be provided with a reference number, which can be used at qic-insured.com to track the status, receive updates regarding the filed motor claim and be notified once the car is ready for collection.
Moreover, a transport service for the damaged car from the customer’s home/site of accident is included as a part of the service. Customers would simply need to select the option for breakdown service and enter the location of the damaged car manually or via Google Maps, the statement added.
QIC Insured currently has branches in Abu Hamour and Al Khor and kiosks at Villaggio, Landmark and LuLu – Al Gharafa.
The newly-opened branch in Abu Hamour
QIC Insured, the retail arm of leading insurer QIC, has announced the opening of its branch in Abu Hamour and kiosks at Landmark and Villaggio malls.
