The step is expected to deliver better results for customers, Kahramaa said on Tuesday in a statement. To avail of the service, customers must download Kahramaa Application on smartphones, opt language and “Contact Us”.
Then, they will have options for routing suggestions or complaints. If one has a suggestion, the person has to enter data (name, phone number, e-mail).
If one wants to send a complaint, the option based on the nature of the complaint has to be selected, whether it relates to reading meters or electricity and water emergency.
One also has to record the electricity and water numbers mentioned at the entrance to his/her house and fill in other information and attach a picture.
In case of informing about a violation, one needs to go to “Contact Us” service, and select “Complaint” as a request and choose “Others” as a complaint type. Finally, he/she has to mention the location where violation has taken place, accompanied by its available details.
This rapid service is linked to the “Call Center” and it comes within the corporation’s efforts for continuously raising and improving level of services.
To avail of the service, customers must download Kahramaa Application on smartphones
The Qatar General Electricity and Water Corporation (Kahramaa) has introduced a `Shoot and Send' service to help customers to file complaints or give suggestions via Kahramaa Application on their smartphones.
