Samsung Gulf Electronics has announced the start of the Samsung Galaxy Note7 exchange programme in Qatar.
Customers can visit a dedicated Samsung Galaxy Note7 exchange location at the Oryx Rotana Hotel in Doha, Meeting Plus Hall 1,2,3 & 4 (1st Floor), until October 1, from 9am to 9pm.
Customers can also visit selected Samsung brand shops in Al Nasr and Al Watan in Doha to exchange their device for a brand new Galaxy Note7 until December 31.
The start of the Galaxy Note7 exchange programme follows Samsung’s decision on September 2 to immediately stop sales and shipments of the Galaxy Note7, after an investigation revealed an issue related to an isolated battery cell.
Around 60% of customers in the US, Korea and Europe have participated in the Galaxy Note7 exchange programme.
“Based on a thorough inspection, Samsung is fully confident that the battery issue has been completely resolved in the replacement Galaxy Note7 devices that will be available to customers in Qatar,” the company said in a statement.
In addition to the beginning of the Galaxy Note7 exchange programme today, Samsung has also introduced an additional measurement designed to protect customer safety and encourage Galaxy Note7 customers to exchange their device as soon as possible.
Samsung issued new software to all Galaxy Note7 devices in the Gulf region that limits the battery charge to 60%. By actively limiting the ability of the device to charge to full capacity, Samsung aims to reinforce the message to customers that they should immediately replace their existing device with a new Galaxy Note7.
In addition, customers who exchange their existing device for a new Galaxy Note7 will notice an update to the battery icon. Any Galaxy Note7 device that shows a ‘green’ battery icon on the device notification bar, the ‘Power Off’ prompt screen or the Always-On Display can be assured that their device is safe for charging.
More information on the new Galaxy Note7 exchange programme may be had from http://www.samsung.com/ae/note7exchange/
