Rivoli Group has said it has revamped its customer care centres in Qatar, featuring improved facilities with “advanced equipment and highly trained staff” for handling complex repairs.
This gives watch owners further assurance that their luxury timepieces are in safe hands for any health check, service or restoration, the company has stressed in a statement.
Rivoli Group is one of the region’s leading luxury lifestyle retailers with a range of international brands.
The “state-of-the-art” workshop facilities comprise a team of skilled and professional watchmakers  as well as specialist staff who are backed by their training in Switzerland at world-class technical facilities of luxury watch brands such as Breguet, Blancpain, Glashutte, Omega, IWC, Jaeger Le Coultre, Montblanc, Zeinth, Longines, Rado and more.
The workshop is equipped with the “most modern tools and equipment to ensure that quality and accuracy requirements are fully met and that the job undertaken is executed to the best standards possible”, the statement notes.
Ramesh Prabhakar, managing partner of Rivoli Group, said: “Customer care and service support are key pillars of Rivoli Group. We believe in building lasting relationships with our customers.”
The Rivoli customer care facilities are regularly evaluated by watchmaking experts from across the globe to ensure high precision and quality in performance. The group’s dedicated team ensures that customers have been updated with all required information at various stages of the repairs and maintenance.
“The qualitative work performed by the watchmakers will be incomplete without our most courteous and professionally trained customer care centre staff who handle the communication interface smoothly and efficiently,” added Prabhakar.