Qatar Airways has announced that its customer experience has “again been recognised for its industry leadership position”, having received the “Best In-flight Duty Free” accolade for the Middle East and Africa 2016 at the Pax International Readers’ Awards.
The annual awards for “the industry’s most deserving players” are selected by readers of the travel trade title, Pax International, over a period of six months.
“The wide selection of luxury and affordable brands in Qatar Airways’ in-flight duty-free programmes were commended, together with competitive prices and outstanding customer service levels,” the airline said in a statement
The in-flight duty-free award comes just weeks after Qatar Airway’s hub, Hamad International Airport (HIA), was announced as the world’s fifth best airport for shopping at the 2016 Skytrax World Airport Awards.
Qatar Duty Free operates the 40,000sqm duty-free shopping emporium at HIA, including 70 boutiques and more than 30 cafés and restaurants.
Qatar Airways Group chief executive Akbar al-Baker said, “We curate a specific, exclusive collection of market-leading duty-free products for our guests travelling across our global network.
“Qatar Airways’ in-flight duty-free has always been regarded by our passengers as one of the finest in quality and product range, and this award recognises our customers’ satisfaction as well as Qatar Duty Free’s dedication to providing an exceptional shopping experience to all passengers flying with Qatar Airways.”
The airline offers a “hand-picked selection of affordable and luxury brands” that make in-flight shopping an essential part of every passenger’s journey.
Qatar Airways’ in-flight duty free magazine, ‘Extravaganza’, introduces passengers to a collection of more than 170 in-flight products, offering a balance of classic best-sellers and contemporary new launches.
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