Responding positively to the nine-clause initiative of the Ministry of Economy and Commerce (MEC) to ease warranty terms, Saleh Al Hamad Al Mana Company, the distributors of Nissan and Infiniti in Qatar, has reduced maintenance charges of all their vehicles with effect from today.
Other car agencies have acknowledged the initiative and are to announce discounted rates soon, the ministry said in a release yesterday. Saleh Al Hamad Al Mana Company has announced discounts ranging from 23% to 48% on their own accord.
The initiative, which was launched by the ministry to boost competition among garage operators, was aimed at offering consumers multiple options for the repair and maintenance of their vehicles. It also provided an opportunity for specialised workshops to improve their performance and reduce the prices of their services.
“In this context, a list of discounted prices has been made available by Saleh Al Hamad Al Mana Company which includes deductions on all their current Nissan and Infiniti models that range from 23% to 48%. The total deduction value represents money saved by the consumer during the maintenance period (from 0 km to 120,000 km) ,” the release said.
The discounted price list has been approved for both Nissan and Infiniti vehicles by the department concerned at the Ministry of Economy and Commerce. The ministry praised Saleh Al Hamad Al Mana Company’s initiative on reducing maintenance prices and has also confirmed that inspectors from the ministry would follow up on the extent of compliance with the prices at the company’s service centres.
The warranty terms that were applied by local car agencies prior to the implementation of the nine-clause initiative introduced by the Ministry of Economy and Commerce had required vehicle owners to have maintenance and repair works done at the car agency’s workshop. “The practice had contributed to a rise in the price of maintenance services,” the ministry said but following the launch of the nine-clause initiative, consumers are now free to take their vehicles for service or repair works to any certified workshop of their choice with no effect on the warranty.”
Urging all consumers to select properly from among the available options and in the case of choosing third-party workshops to retain invoices as proof of maintenance and repair works , the ministry advised vehicle owners to keep bills of spare parts and materials used, with the aim of presenting them to the car agency to demonstrate that repair works had been carried out in accordance with the manufacturer’s guidelines.
The release also urged consumers to examine warranty booklets to ensure compliance of car dealers with the stipulated warranty terms and inform the Ministry of Economy and Commerce of any manipulation of the terms and violations through the following channels: Call Centre: 16001, e-mail: [email protected], the accounts of the Ministry of Economy and Commerce on social media networks: Twitter MEC_QATAR
- Instagram MEC_QATAR and the applications of the Ministry of Economy and Commerce on smart phones available on iPhone and Android devices MEC_QATAR
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